Experience

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  Anna's linens

  Dec 2009 - Aug 2012

  Assistant manager

  Summary: A part of the 14th largest retailer of home textiles and home decor items. Promoted to Assistant Manager within 1st year of employment and transferred to a high-volume store where I utilized my skills and creativity to build an award-winning team that consistently surpassed company sales goals.Role and Responsibilities- Engaged customers to form relationships and personalized shopping experience while upholding the vision and culture of the company.- Set plan-o-grams to upsell merchandise based on weekly sales ads to enhance visual aesthetics and promote advertisements.- Drove daily and monthly sales goals, resulting is positive year-over-year growth.- Created weekly schedules for employees based on foot-traffic analytics to effectively cover peak sales hours- Unloaded shipment trucks of up to 700 boxes per week- Efficiently stocked merchandise on sales floor and organize boxes in the stockroom- Processed invoices for shipments using internal inventory systems and communicating discrepancies to vendors- Responsible for new-hire onboarding and training of sales associates, supervisors, and new managers across multiple stores- Assisted customers at check out while upselling products to complete an invigorating and fulfilling shopping experience- Performed monthly audits of cash flow, credit card transactions, daily paperwork, and merchandise stock to adhere to expectations of Loss Prevention- Handled large amount of cash counting before and at the end of employee shifts to ensure accountability of discrepancies- Provided immediate performance feedback and coaching to uphold policies and standards of employees Show less

• 

  Google

  Aug 2012 - May 2014

  Local data quality evaluator

  Specific projects:QA Tester - Google My Business- Lead two-person team creating test cases. Worked closely with multiple program managers and engineers to scope project tests- Conduct UI and UX tests on Android (phone and tablet), iOS, Desktop (including Linux) and Mobile Web: Chrome, Mozilla, Internet Explorer, and Safari.- Filing bugs using internal tracking system, prioritizing issues, triaging to appropriate engineers and following up to verify completion and sign off of launch-blocking bugs- Worked closely with lead UI designer to inspect stylistic bugs- Cross-functional communication with engineers/program managers among various teams on a daily basis.- Working with multiple teams within Geo for the launch of an integrated Mobile and Desktop experience.- Responsible for judgment decisions regarding accuracy of data on Google MapsNew Business Initiative- Working with Program Manager to build out new product for third party customers.- Making up to 200 calls a day to businesses owners in order to verify their data.- Creating step by step workflow and project processes, with extensive documentation, in order to scale project in the future. - Creating productivity and quality goals using Google Docs spreadsheets for tracking and forecasting Local Data Quality- Calling up to 85 businesses per day to review data, maintaining accuracy of data and ensure that it meets Google’s consistency policies.- Spam detection using data signals, judgement, and Google policies. - Quality Control: auditing the work of other reviewers doing up to 100 calls a day, grading their work process to maintain consistency across the teams (India and MTV)- Participating in the training of new hires: Mentoring and teaching policies for efficient work flow procedures- Participating in multiple evaluations/pilots to improve efficiency and quality, develop new process methods, and testing new maps software. Give feedback and suggestions to engineers to improve the above. Show less

• 

  Reverb technologies

  May 2014 - Oct 2014

  Qa tester / content qa analyst

  - Trusted to be autonomous and take QA lead on iOS releases- Executed regression tests (verify existing functionality did not break) Documented and maintained all test cases for the iPad and iPhone app, and for some back-end functionality- Work closely with iOS developers as well as Engineering, Product, and Marketing managers to communicate implemented product fixes- File all software bugs using JIRA with thorough and detailed steps to reproduce- Triaged and help prioritize bugs and usability issues and raise awareness of launch-blocking bugs- Respond to all emails to the QA team to communicate status of fixes, contribute technical support for users, and update bug tickets with newly found issues- Worked with product to disambiguate specs for both the iPad and iPhone app- Verify issues marked as resolved, or re-assign issues to developers, and follow up to verify completion- Represent QA in final judgement decision of whether the product is stable, ready to be submitted, and launched to the publicSecondary Role: Content QA Analyst- Created curated data-sets of articles on specific news topics to augment machine-learned models- Reviewed and edited topic lists to remove offensive or irrelevant topics- Linked connected terms to create term sets for topics- Content research: Found relevant "seed articles" for particular news topics- Remained current on daily and breaking news stories- Curated topic-based feeds to remove irrelevant articles and create training sets for machine learning- Reviewed large sets of data and gave feedback to improve machine learning for recommendation technology- Participate in spec process of internal editorial tools. Then, performed QA tests on old and new tools- Review most-edited Wikipedia articles to ensure specific topics exist in corpus of content. Manually curated, if necessary, to uphold news relevancy.- Identified defects in article ingestion and in-app formatting of articles Show less

• 

  Lumos labs (lumosity)

  Nov 2014 - Aug 2019

  Notable project success (Feb 2019 - Aug 2019):- Successfully launched the new Lumosity app, Lumosity Mind, in the US App Store.- Released the Android alpha version of Lumosity Mind app, in the Canadian Google Play store.- Lead initiatives for breaking down the development work, and estimating using JIRA software, which allowed me to predict the targeted release date for the app launch.- I ensured that we met that exact release date by continuously prioritizing with product and engineering, handling all manual testing, coordinating internal testing parties, filing of defects and improvement tickets, and coordinated tasks across disciplines that were required for launch.General responsibilities:- Lead quality initiatives that support a Full Stack engineering team.- Certified Scrum Master responsible for developing cross-functional team Agile processes which includes facilitation of daily stand ups, backlog grooming, sprint planning, story writing workshops, sprint review, and Retrospectives.- Coaching leadership, product owners, engineers, and designers in Agile best practices.- Creating and maintaining the team JIRA project with Kanban and Scrum boards, and always finding better ways to organize work to ensure maximum visibility and efficiency.- Working with Product Owners and Content creators to create, break down, define, and prioritize the product backlog.- Managing and coaching QA team members, coordinating and delegating responsibilities of major initiatives and large testing efforts. - Planning and defining product and engineering requirements while driving conversations around measuring risk and scope.- Drive team conversations around estimation of work that helped to forecast the delivery of product increments.- Define requirements and write BDD scenarios around functional behavior of all backend and front end features. Show less - Lead Quality initiatives for teams of 5-20 iOS and Android engineers.- Supported our major successes as a business this year (10 new games + 3 Mindfulness activities, 3 new game categories, 6 new Insights, a regular marketing cadence, and various product experiments.- Participated in QA interviews and provided feedback on candidates that helped us make an informed decision around who to hire.- Stayed up to date on Apple Operating System beta releases and testing the application priority to the OS going live; Preventing new OS bugs from going live (eg. iOS 11)- Identified the need for internal tools and requested the web, platform, or mobile developers to build tools that solved many testing pain points.- Continuous demonstration of strong ownership and understanding of the productions, their implementation and the user experience.- Acted as Project Manager and Scrum Master, coaching the team in Agile best practices and tasks that are done in backlog grooming, sprint planning, and retrospectives.- Took full ownership of the iOS product development life cycle, stayed accountable on my commitments, and tasks, as well as filled in the gaps for areas where ownership was missing.- Built a strong connection and partnership with the Marketing team in helping to ensure the success of their campaigns. Additionally, oversaw projects for a new system that allows the Marketing team to send in-app content via Email, push notification, pop ups.- Participated in growing and building our QA team through interviews of our new QA manager and QA peers. In 2017 I helped to hire a total of 5 Senior QA engineers and our manager. Show less Being 1 of the first 3 QA in the company, I advocated for and demonstrated the benefits of having an embedded QA engineer on the mobile development teams. - I encouraged involving QA at the beginning of the development process in order to give feedback on features, think of edge cases and risk areas that other stakeholders did not consider, and made suggestions for improvement.- Wrote and shared documentation about complex features and internal systems.- Managed in-development and release processes.- Monitored live app crashes using Crashlytics and Crittercism tools; debugged crashes and verified hotfixes. The iOS app consistently had a 99.9% crash-free rating.- Helped manage the first International app releases at Lumosity for 6 languages.- Oversaw and tested the Integration of a 3rd party system (Leanplum) for iOS/Android.- Consistently spoke-up about risk areas, edge cases, and user experience scenarios to consider before development started.- Helped facilitate the team Retrospective meetings at the end of every sprint. This includes taking notes, assigning owners to action items.- Maintained Release Smoke test plans, JIRA tickets, JIRA release fix versions and release notes, Project status spreadsheets, App Feature lists, A/B experiments and more.- Worked closely with Product Managers to make decisions on A/B tested features based on user data and analytics events.- Interviewed, hired, and coached new QA engineer. Assisted in on-boarding, coaching, and giving feedback.- Willingness to jump into ambiguous technical projects and work with peers to figure them out.- Strengthened collaboration between CS and QA teams.- Coordinated “hotfix” releases for critical live issues.- Used Charlestool for API request/response verification.- Requested internal Debug cheats and tools to be built to make testing quicker.- Coordinated the test approach for integrating iPhone 6/6+ Native Resolution which involved working with many cross-platform stakeholders. Show less

  • Quality Assurance Team Lead

    Jan 2019 - Aug 2019

  • Senior Quality Assurance Engineer

    Jan 2017 - Jan 2019

  • QA Engineer

    Nov 2014 - Dec 2016
• 

  Ubiquity6 inc.

  Aug 2019 - Jun 2020

  Qa lead

  As the first QA Lead at Ubiquity6, I used my extensive experience to hire and grow the Quality Assurance team. I was focused on working with product and engineering to create and improve development processes with quality embedded at every stage. This included formalizing best practices around writing product requirements, discussing risks, creating test scope, writing test plans, the prioritization and fixing of bugs, creating release mitigation plans, gathering user feedback, and identifying opportunities to automate test cases. This allowed the team to confidently release a high-quality product at a consistent cadence, while giving users a great app experience.We launched a Mobile app with complementary Desktop web and Mobile web experience in November of 2019, but in June of 2019 the company took a new direction with the goal of solving a new, increasing problem for users mid-pandemic, and rebranded as Backyard.co. I stayed with the company, and began the journey of building the Web, and later mobile, app known as Backyard.co which combines Audio, Video and games into one place. Show less

• 

  Backyard

  Jun 2020 - Jun 2021

  Qa lead & sprint lead

  At Backyard (formerly Ubiquity6) we are a team of consumer internet, gaming and infrastructure veterans redefining how people feel present with each other anytime, anywhere. We believe that merging a canvas for shared experiences with flawless communication can unlock valuable new ways for people to connect and lead healthier lives everyday.QA Lead (primary role):- Manage the QA team members, providing coaching, mentoring, training, and performance management.- Define, implement, and manage processes for quality assurance across the organization.- Manage web deploys, mobile releases, and feature releases on a daily and weekly basis.- Support team of engineers that develop across iOS, Android, Web.- Test internally and externally built games across web and mobile.- Bug tracking, triage, and prioritization.- Define Bug Policy, Quality Bar, and Testing practices.- Create test approach and scope for complex features and systems.- Product expert with a deep knowledge and holistic understanding of all in-app systems, features, bugs, and user experience for all features and games.- Closely connected to users via user interviews, user feedback, and data allowing me to make product improvements that deliver value and better experiences to those users.Sprint Lead (Scrum Master/Project Manager):- Define, implement, and audit team Sprint processes across two development teams to optimize ability to develop, test, and release product to users by utilizing agile processes.- Run sprint meetings for the App and Games teams: Sprint Planning, Standup, Backlog grooming/triage, Sprint Tasking, and Retrospective meetings.- Work with Product Managers, Design Managers, Engineering Managers, and Marketing managers to audit processes on a regular cadence, reacting to employee feedback, identifying inefficiencies in development and communication, and making improvements.- Acting JIRA expert: Managing sprint, boards, multiple backlogs, and ticket organization. Show less

• 

  Discord

  Jun 2021 - now

  My primary role is Producer for the Activities Studios, and includes management of the QA team that supports the Activities Studios.Producer:- Planning of multiple products at different stages of development, from concept to live operations.- Creation of team processes & facilitation for sprint planning, task scoping, feature ideation, build and deployment plans, QA testing, release planning, and triage of internal and external feedback and issues.- Coordinate resources and deliverables, including art, copywriting, product design, audio, analytics and quality assurance.QA management:- Oversee Activities Studio QA processes and planning- Directly supervise full-time QA staff & contract QA- QA Team resourcing and staffing- Define Quality Bar for product at various stages of development, ensuring we meet company standards and delight our users. Show less - First internal Activities QA lead, managed internal Activities QA staff, which supports 2 Studio teams.- Introduced and formalized QA testing processes: Test plans, feature testing, end-to-end testing, smoke testing, and release testing.- Supported 9+ new Activity releases in the span of 8 months.- Day-to-day management of external testing resources, and revamped processes that better supported internal Studio teams development cycles and quality goals.- Worked with Engineering leads to create processes for weekly and monthly web deploys across 9+ games.- Managed, tracked, and triaged internal and external methods to collect feedback and issue reports.- Worked cross-functionally with product, design, engineering, community, and production teams to plan releases and communications both internally and externally about releases. Show less

  • Producer - Activities Studio

    Jan 2022 - now

  • QA Lead

    Jun 2021 - Jan 2022