Adnan Zainuddin

Experience

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  Gulf Air

  May 1994 - Mar 1996

  Reservation and Ticketing Officer

  * Carry out all functions of a ticketing and reservation agent. * Worked on the PTA counter * Worked in the PFC department. * Worked in the call center * Maitaining relatioship with the Travel agents and Retail customer

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  Royal Jordanian

  Apr 1996 - Apr 2002

  Reservation and Ticketing Supervisor

  * Supervise daily work flow of the retail counter. * Daily cash handling and stock control of tickets. Generate daily automated sales report and reconcile cash with the finance department. * Train staff on customer service and telephone sales skills. * Proficient knowledge of fare calculation. * Also took up the responsibility on upgrading, rerouting and diverting flights in case of O/B and D/B situation * Responsible of Pre Flight Check. * Responsible for all ticketing, rerouting , daily and monthly cash report, GDS reports, Ticket stocks,ADM’s, Staff travel ticket issuance and back office support for sales. * Handling refunds both cash and credit card * Plan Roaster of staff * Arrange broacher, Time tables and related material for display. Show less

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  Malaysia Airlines

  May 2003 - May 2006

  Account Manager

  * As an account manager , responsible for attaining set targets in designated areas and outlets .* Monitor sales performance of individual outlets and boost sales as per their key strengths.* Maintain relations with other Airlines/ Travel agencies/ Government departments and co-ordinate with other departments within the company. * Organizing product launch seminars and Fam’s for the Travel agents

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  Al Futtaim Honda

  Jan 2006 - Jan 2012

  Sales Associate
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  Al-Futtaim

  Oct 2012 - now

  Required to manage the F&I Process and sales of a designated Sales Team within the Branch Network and achieve personal and sales team targets set by the Branch & Divisional F&I Manager. To optimise the sales of value added products, to optimise the sales of conventional and Islamic Finance products and ensure that you make the best profit possible for the company.Ensuring that customer engagement is and remains paramount, that all customer data is effectively recorded on to Fastrack and keeping the ownership of end to end F&I performance and results. Manage the documentation flow between AFF hub staff and F&I and work along with the Showroom Supervisor to achieve all targets as set by the Branch & Divisional F&I Manager. Show less * Design and Deliver engaging people development programmes. * Create and encourage positive, energetic, memorable and productive learning Environments for all delegates/participants. * Complete ongoing Self-assessment of training programme content and delivery, to promote continuous improvement. * Support the Co-ordination and monitoring of all distributor training, to ensure Brand and distributor compliance. * Develop training content and material and implement for front line (non technical) staff in distributor and retail branches. * Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace. * Ensure the successful implementation of distributor commercial training, fix it right activities, value chain and Brand training activities. * Monitor, review and implement occupational health and safety, operational standards, technical support training activities. * Ensure all technical processes are implemented and adhered to from a Brand/Importer point of view. * Conduct branch visits as required to identify stakeholder training requirements and complete scoping documentation. * Support as required branches with training in relation to support in terms of campaigns, customer initiatives and new model launch activities. * Ensure compliance with respective Brand. Show less The main duties within the role include the following:Achieve and maintain the company prescribed standard sales policies and procedures.Achieve or exceed the allocated monthly sales targets.Achieve or exceed CSI objectives, thereby ensuring maximum customer satisfaction and repeat sales.Ensure that Company procedures are adhered in terms of handling cash and credit customers.Constantly improve selling techniques & customer handling skills.Ensure 100% FT entry (web, telephone enquiries and wake-in) with proper follow up.Ensure 100% zero overdue before close business hours.Ensure 100% test-drive offered to all Volvo customer with proper documentations.Comply with company guidelines and SOPs and report all incident to the showroom manger.Ensure 100% necessary documents have been submitted to the relevant department.Ensure quality of job to avoid errors/rework and take actions on customer concerns (internal/external) to improve operational ease and customer satisfaction. Show less

  • Finance and Insurance Manager - Al Futtaim

    Jan 2015 - now

  • Sales & After Sales Trainer - Automotive

    Feb 2014 - Feb 2015

  • Sales Executive Al Futtaim - Toyota

    Mar 2013 - Jan 2014

  • Automotive consultant - Sales and After Sales

    Oct 2012 - Feb 2013
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  FAMCO - Al-Futtaim Auto & Machinery Company

  Jan 2024 - now

  Finance and Insurance Manager

  Delivery of Individual F&I sales targets in line with AFF budget objectives (Famco brands, Hino, TMH, Corporate wherever applicable), Support Brands- assigned branch to achieve unit sales target