Experience

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  Mount lavinia hotel

  Dec 2015 - Jan 2016

  Intern

  - Undertook roles in the banquet sales, and front office operations team - Gained experience in handling customer check in and check outs and conducting night audits. - Developed my problem-solving skills by managing customer conflicts and handling requests.- Attended client meetings as a representative of the banquet sales team, processed event bookings.

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  Cinnamon hotels & resorts

  Dec 2017 - Jun 2018

  Banquet sales department intern

  - Gained experience in menu planning and delivery of a variety of service standards for events varying from VIP functions, to weddings, and MICE.- Developed an understanding of the integral role played by a Banquet Sales team in maximizing the customer experience through scoping and delivery of client needs and wants.- Undertook a market analysis of the competitors in the Colombo region to better understand their pricing strategies and services to help improve the offer provided by the hotel. Show less

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  John keells holdings plc

  Jun 2018 - Oct 2018

  Brand management intern

  A member of their brand marketing team promoting Sri Lanka’s tourism industry as well as the Cinnamon Hotels & resorts brand through production of large scale and local events.- Contributed to the delivery of Sri Lanka’s largest international Reggae fusion and dance musical festival held in August 2018 (Colombo Music Festival) featuring 4 international headliners and many other local artists.- Gained experience in obtaining sound permits, liquor licenses, conducting and attending meetings with local law enforcement authorities to negotiate event venues, running times and strategies to minimize sound pollution. Show less

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  S.thomas' college, mount lavinia

  Dec 2018 - Sept 2019

  Assistant junior basketball coach

  Coached the under 15,17, and 19 basketball teams that participated in national and inter-school tournaments. - Translated and put into practice coaching strategies to develop a team to championship level, demonstrated the application of management and training skills.

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  The bacchus society

  Nov 2019 - May 2020

  Event coordinator

  As Events Coordinator, I gained experience in organizing events as a member of a team. Our role was to ensure that events ran smoothly across areas such as logistics, serve as guest and speaker liaison, and support the full-time university faculty to deliver academic events.- Selected by appointment to join this society which is considered as one of the most active and successful societies in the University- During my tenure, which was disrupted by the COVID pandemic, I worked on several events including socials, speaker events and fundraising activities. Show less

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  The crazy bear group

  Nov 2019 - Mar 2020

  Event member

  Worked as a member of the Events Staff team, I oversaw the service and corporate festive events over winter 2019/20.- This role was an opportunity to gain career experience in the UK luxury market, and to provide me with financial support while I undertook full time education at Oxford Brookes.- Provided cover at short notice, but also worked to a schedule, over 12 seasonal events ranging in size from 30 to 300 covers for affluent guests and corporate entertaining.- Due to my career experience I was tasked with operating as a section lead during the busiest event of the season. I was entrusted to deputize for my line manager for a high value corporate customer. Show less

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  The grand hotel birmingham

  Nov 2021 - Oct 2022

  Guest services coordinator

  The Grand Hotel Birmingham is a 5-star luxury hotel located in the heart of Birmingham with opulent spaces for both corporate and private events as well as 2 luxury restaurant spaces.• Provided personalized assistance to VIP guests, including celebrities and members of the royal family, ensuring their comfort and satisfaction throughout their stay.• Maintained a prominent presence in the lobby, promptly addressing guest inquiries, concerns, and special requests to deliver a memorable experience.• Implemented strategies to consistently deliver the “wow” factor, enhancing guest satisfaction and loyalty.• Fostered seamless collaboration with other hotel departments such as concierge, food & beverage, and room service to ensure exceptional guest experiences.• Acted as a brand ambassador, upholding the hotel’s standards of excellence and reinforcing its reputation for luxury and hospitality.• Host of the Commonwealth Games 2022. The hotel was home to foreign dignitaries and members of the royal family.• Effectively communicated with high-profile guests, government officials, and event organizers to meet their specific needs and preferences.• Established and maintained guest preferences and requirements, coordinating with relevant departments to deliver personalised service offerings.• Facilitated the seamless allocation of VIP guests to appropriate room types, ensuring all special requests were met with precision.• Responded promptly to guest needs, requests, and complaints, ensuring immediate resolution and updating guest profiles for future visits.• Analyzed guest profiles to identify personalized preferences, enabling tailored in-room amenities and services to enhance guest satisfaction.• Mentored and coached junior team members to uphold service standards and maximize guest satisfaction. Show less

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  Atire

  Oct 2022 - Oct 2024

  Business development executive

  • Spearheaded sales and marketing initiatives for ATIRE Sri Lanka’s solid tyre products in the UK market.• Expanded customer base by identifying individual requirements and tailoring personalized quotes.• Utilized proactive customer outreach strategies, including emails, trade fairs, and phone calls, to drive sales and revenue growth.• Played a pivotal in the establishment of the first fitting arm service in the UK, transitioning the business from a distributor to an end-to-end service provider and creating a new revenue stream.• Collaborated with ATIRE’s social media marketing team to enhance the brand’s global reach and awareness.• Managed workload prioritization, balancing efforts between increasing sales revenue and overseeing warehouse operations.• Coordinated with ATIRE’s R&D team in Sri Lanka to address and resolve customer complaints and claims promptly, ensuring high levels of customer satisfaction.• Directed the company’s participation and exhibition at MODEX, overseeing all stages from planning to execution. Show less

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  Recy traders (uk) limited

  Oct 2022 - Sept 2024

  Business development executive

  Recytraders is non - specialised wholesale trading company in the UK, which is also operates as marketing arm for a premium solid tier manufacturer ATIRE which is based out Sri Lankan.• Spearheaded sales and marketing initiatives for ATIRE Sri Lanka’s solid tyre products in the UK market.• Expanded customer base by identifying individual requirements and tailoring personalized quotes.• Utilized proactive customer outreach strategies, including emails, trade fairs, and phone calls, to drive sales and revenue growth.• Played a pivotal in the establishment of the first fitting arm service in the UK, transitioning the business from a distributor to an end-to-end service provider and creating a new revenue stream.• Collaborated with ATIRE’s social media marketing team to enhance the brand’s global reach and awareness.• Managed workload prioritization, balancing efforts between increasing sales revenue and overseeing warehouse operations.• Coordinated with ATIRE’s R&D team in Sri Lanka to address and resolve customer complaints and claims promptly, ensuring high levels of customer satisfaction.• Directed the company’s participation and exhibition at MODEX, overseeing all stages from planning to execution. Show less

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  Cls airline supplies limited

  Oct 2024 - now

  Catering and events manager