Experience

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  Società cooperativa sociale fenice

  Jan 2010 - Jan 2011

  Servizio civile italiano (italian volunteering civil service)

  - Supporting elderly and disabled users with their day to day necessities- Collaborating with administration to plan and improve our services

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  Geotechnical laboratory of the university of catania, italy

  Feb 2011 - Apr 2011

  University intership

  - Evaluation of the mechanical behavior of soils, particle size analysis by sieving and sedimentation

• 

  Acoset s.p.a

  Dec 2013 - Mar 2014

  Internship

  - Development of improvement proposals of wastewater treatment plants (emission limits according to Italian legislative decree 152/2006) completed with a technical report, wastewater plant scheme and calculations

• 

  Sustinea

  Oct 2015 - Aug 2016

  Evs - european volunteering service - erasmus+

  - Environmental education activities- Organising crowdfunding campaigns for specific projects- Galician flora and fauna monitoring activities- Sustainable development campaigns- Rural zone development projects

• 

  B&b in catania center

  Aug 2016 - Oct 2016

  Receptionist

  - Check-in & check-out - Bookings management

• 

  Rental car

  Nov 2016 - Oct 2017

  Fleet coordinator

  - Check in & check-out - Vehicles' status evaluations

• 

  Marina palace

  Oct 2017 - Dec 2017

  Receptionist

  - Room division management- Check-in & check-out- Bookings management

• 

  Sitel

  Jan 2018 - Jun 2019

  Trust specialist

  Customer Service tasks:- Maintaining high levels of security within the platform- Responsible for dealing with all customer enquiries - Proactively and independently work to meet targets Trust & Safety tasks:- Fraud prevention- Identify and escalate issues appropriately- Proactively recognize online and offline risks

• 

  Concetto_oniro

  Mar 2019 - now

  Freelance illustrator & creative writer

  - Development of online presence using different platforms- Continuous learning and practice

• 

  Cognizant

  Jun 2019 - Jan 2020

  Content analyst

  - Monitoring of online content - Constantly updating on the most recent internal tools changes- Identify and escalate issues appropriately- Proactively and independently work to meet targets

• 

  Oxfam

  Apr 2022 - Jan 2023

  Bookshop assistant volunteer

  - Dealing with customers requests and purchases- Helping to maintain an up to date literary collection - Ensuring brand quality and customers satisfaction

• 

  Glasgow science centre

  Oct 2022 - Sept 2023

  Gsc retail assistant

  - Helping and assisting customers with their purchases- Continuously ensuring the highest levels of customer satisfaction- Providing scientific insight and knowledge in relation to our products- Assisting all the visitors regarding any GCS related questions- Monitoring the GCS parking vehicles's flux

• 

  University of glasgow

  Sept 2023 - now

  - Managing Reach Out teams within the JMSLH and ASB buildings- Training team members to meet service expectations- Coordinating with different departments to solve complexscenario- Cooperating with the management team to contribute toservice planning and vision- Managing team performance - Assisting JMSLH users with their requests- Coordinating with my team to solve complex enquiries- Maintaining high levels of safety across the building withregular checks and vigilant attitude

  • Reach Out Supervisor

    May 2024 - now

  • Reach Out Ambassador

    Sept 2023 - May 2024