Experience

• 

  Trend micro philippines

  Aug 2010 - Jun 2019

  • Administers the following Global IT services (Global Exchange Service, Office365, Email security, Two-factor authentication service, Global DNS Infrastructure, VM Environment and Datacenter)• Monitors any detectable occurrence that has possible service impact to the IT Exchange, Mail and Active Directory infrastructure to prevent incidents before it can happen using monitoring and notification tools such as PRTG, OpsGenie.• Delivers support to all P0 and P1 incidents as quickly as possible with the least possible impact to users and business.• Secures managed system by ensuring servers are installed with the latest patch by using server patching tools such as Shavlik.• Creates and develops work instructions and standard operating procedures to be used as reference in standard tasks.• Automates manual procedures by creating PowerShell scripts.• Performs Disaster Recovery for Exchange service.• Performs activities relating to technical and technological expertise such as daily routine tasks, installations, configurations coordinated with other specialized engineers in Corporate IT. Show less

  • Senior System Engineer

    Jun 2013 - Jun 2019

  • Service Desk

    Aug 2010 - Jun 2013
• 

  Trend micro

  Jun 2019 - Feb 2022

  Information technology support team lead

  • Leads IT Engineers specializing in Exchange, Mail and Active Directory Services in Corporate IT.• Foster Collaboration between members and other specialized teams• Works with end users and management to determine service objectives and needs of customer to align team’s goal.• Performs goal planning session with team members and provide contructive feedback to help them achieve their goals.• Assists team members as additional technical resource when they are having difficulty with their tasks. Show less

• 

  Bendigo bank

  Feb 2022 - now

  Collaboration engineer