Experience

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  Petroleum cooperative society company

  Feb 1997 - May 2001

  Assistant warehouse keeper

  • Managed inventory control by storing and releasing supplies, compiling records, and checking for damages.• Organized and disseminated supplies to designated areas, ensuring proper storage and security.• Maintained accurate records of supply numbers and types, contributing to efficient operations.• Conducted regular checks on supplies to prevent shortages and ensure smooth workflow.

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  Suez canal company for cars reformation (the kia dealer in egypt)

  Oct 2001 - Jun 2004

  Warehouse keeper & purchases officer

  • Managed inventory and supplies, ensuring proper organization and safety stock levels in alignment with storage guidelines.• Oversaw procurement of spare parts for stores and car workshop, maintaining efficient supply chain operations.

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  Global trade and import of auto parts (uptico) (korean - u.s. car parts)

  Jun 2004 - Mar 2007

  Parts supervisor

  • Managed store plans and inventory coding for global trade and import of auto parts at Uptico.• Issued purchase orders and conducted store checks to ensure smooth operations.• Prepared inventory counts and reports for Managing Director and Executive Director.

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  Ghabbour auto

  Apr 2007 - Oct 2010

  • Ensured accuracy of computer inventory data by reconciling physical counts with system records.• Identified discrepancies in daily sales reports and recommended solutions to improve inventory accuracy.• Managed cost estimates for cars, parts, and services to optimize budget allocation. • Monitored sales department plans implementation and followed up missing parts on production lines.• Recorded inventory movements on the Oracle system and supervised production line parts stock.• Provided full supervision on the project taxi company Ghabbour.

  • Inventory auditing

    Nov 2008 - Oct 2010

  • Head Team & store manager

    Apr 2007 - Nov 2008
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  Peugeot egypt cdcm

  Dec 2010 - May 2012

  Spare parts manager

  • Ensure adherence to spare parts receiving, issuing, and RMA claims processes by the stores and operations teams.• Conduct random checks for invoice accuracy, stock counts, system updates, and bin location organization.• Develop and execute spare parts ordering plans for new models and replacements in coordination with marketing and workshop teams.• Minimize spare parts obsolescence and ensure full consumption before end-of-life within budget provisions.• Maintain strong relationships with local and international vendors for timely procurement of high-quality, cost-effective parts.• Monitor team performance to meet defined KPI parameters and operational goals.Ensure prompt availability of spare parts with accurate stock management and competitive pricing.• Collaborate with stakeholders to refine inventory and consumption strategies, reducing waste and improving efficiency. Show less

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  Hyundai libya

  Jun 2012 - Sept 2014

  Parts manager

  • Ensure that the spare parts Receive and Issue procedure is followed by the stores team.• Random Check with invoice and physical.• Random check on updating of the system.• Random check on the Bin location.• Random check on the stock count and accuracy.• Ensure full parts consumption before end of life.• Prepare new model spares ordering plan with Marketing.• Replacement ordering with min order Qty and Consumption of spare parts in coordination with the workshop and outdoor manager.• Ensure that spare parts obsolescence is minimum and as per budget provisions.• Ensure Vendor in international and local market is up to date and constantly in touch.• Ensure that the spare parts Been getting within short time and good price with good quality.• Ensure my team meet the defined KPI Parameters.• Ensure that RMA claims process is followed by the operations and stores team. Show less

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  Artoc group for investment & development

  Sept 2014 - Dec 2016

  Spare parts manager

  • Overall management and planning of Skoda operations.• Responsible for achieving sales target and best turnover rate.• Develop and implement strategies and plans for sales and purchasing and expanding spare parts network that lead to improving sales results.• Maintain the required inventory and timely ordering of spare parts .• Responsible for pricing spare parts in accordance with market price and customs clearance of new shipments.• Follow up on spare parts dealers to ensure effective performance as set by ARTOC plan.• Full automation of spare parts operations including auto ordering invoicing, and related analysis and in integration with the service center system.• Ensure effective communication with workshop and sales staff to provide up-to-date information on technical and commercial matters .• Provide regular reports predating to current stock, fast, medium and slow moving items and dead stock.• Ensure that the spare parts Been getting within short time and good price with good quality.• Ensure my team meets the defined KPI Parameters Show less

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  Alsadeq group

  Jul 2016 - Dec 2018

  Regional parts manager

  • Provide input on efforts to enhance existing products that meet customer requirements while maintaining pricing and gross margin requirements• Develop and implement sales forecasts for the Parts business• Develop and implement marketing programs and objectives to increase the sales and develop and implement sales forecasts for the Parts business• Provide input on efforts to enhance existing products that meet customer requirements while maintaining pricing and gross margin requirements• Develop and implement marketing programs and objectives to increase the sales and profitability of the Parts business• Analyze sales statistics to formulate activities to assist in promoting sales• Meet monthly sales targets• Maintain inventory control and proper stock levels• Ensure that the work environment is neat, organized and as clean as possible at all times• Identify all useable parts on any vehicle purchased, or parts brought in and mark these to be entered into inventory according to costing sheet• Ensure that all staff in Parts dep are fully productive and complete their work in the required time frames• Ensure that parts are stored correctly so as to prevent damage and losses• Control the weekly removal of scrap items• Maintain all part codes and associated barcodes for parts• Identify fast vs slow movers and maintain appropriate stock levels of each• Ensure security and accuracy of stock levels• Perform monthly stock take and ensure all stock levels are accurate on the system• Provide Management and Guidance to all Parts staff• Ensure that all customers are being served in a professional timeouts fashion and are being provided the correct parts• Ensure that company policies are adhered to effectively, including staff discipline• Time keeping, leave records, sick days, overtime records, etc.• Conducting staff performance reviews together with the Managing Director Show less

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  Al-mansour iraqi automotive co.

  Jan 2019 - Jan 2022

  Regional parts manager

  • Developed and launched strategies for parts and battery operations, including market analysis, growth planning, and achieving business objectives through effective resource optimization. • Managed cross-division coordination as a B2B Business Manager with key stakeholders, including MABCO Batteries Factory and General Motors (USA and UAE). • Modernized inventory accuracy through rigorous tracking processes, achieving an exceptional 98% accuracy rate; streamlined operations by optimizing stock levels based on historical sales data and forecasting models.• Elevated team productivity by implementing structured reviews for parts staff which aligned target settings with company benchmarks; this initiative led directly to an increase of 15% in average monthly sales figures year-over-year.• Championed a rigorous evaluation protocol that enhanced inventory tracking precision, yielding substantial improvements to process efficiency and allowing parts staff to save an average of 15 minutes daily on order fulfillment tasks. Show less

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  Tamerhend company (jetour-gelly-suzuki-zx) exclusive distributor

  Jan 2022 - Jan 2024

  After sales manager

  • Executed strategic partnerships with three key distributors based abroad resulting in Improved product visibility; leveraged these alliances for direct access into high-demand markets previously untapped or underdeveloped.• Strengthened customer ties by implementing feedback loops with key accounts; established quarterly check-ins leading to Upgraded satisfaction scores and a significant reduction in churn rates over one year.• Revitalized existing business segments, driving customer retention and renewal growth; achieved a 25% increase in contract renewals within six months by implementing tailored engagement strategies for high-value accounts.• Evaluated historical performance data while collaborating with cross-functional teams, identifying key opportunities that drove a remarkable increase in upselling success rates from 15% to an impressive 40%.• Strategized staffing initiatives and orchestrated comprehensive training programs that elevated team performance, resulting in a measurable 30% increase in sales efficiency across diverse service lines.• Strategized financial allocations for annual budgets, achieving a 15% reduction in operational costs by identifying and eliminating non-essential expenditures over two fiscal years. Show less

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  Alsadeq group

  Jan 2024 - now

  After sales manager

  • Directed all functions of the after-sales service department, achieving a 25% increase in customer satisfaction ratings through refined post-sales delivery and strategic relationship building with clients across Iraq.• Championed initiatives to elevate after-sales operations; collaborated with team members to drive revenue growth by $150k annually while enhancing overall service quality and fostering lasting customer loyalty.• Designed and implemented customized onboarding sessions for new employees; directly reduced individual query resolution time from three hours to just under one hour on average, empowering faster service delivery. • Reduced overall headcount by 10% while exceeding revenue goals by 15%.• Established feedback loops from customers following product usage resulting in tangible improvements reflected through testimonials received from over 200 satisfied clients within one quarter alone. Show less