Experience

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  In hyundai ramses service

  Jul 2008 - Jan 2009

  Service advisor

  Title: service advisorAscertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills and Qualifications:Equipment Maintenance, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management Show less

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  3s skoda auto authorized service center (nour el din sherif company)

  Jan 2009 - Oct 2009

  Service advisor

  Title: service advisorAscertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills and Qualifications:Equipment Maintenance, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management Show less

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  Toyota elrizk

  Dec 2010 - Jul 2012

  Warranty manager (toyota and daihatsu)

  Title: warranty manager (Toyota and Daihatsu )Essential Duties include the following. Other duties may be assigned. Processes warranty claims on a timely basis for each franchise or distributor. Processes all warranty paperwork to ensure proper documentation. Reviews Warranty Administrator’s claims and paperwork for completion. Assists Fixed Operations Coordinator in developing warranty policies and procedures. Verifies criteria required by factory or distributor. Reconciles all warranty receivables with payments through the appropriate accounting schedule. Posts credits on computer. Resubmits all rejected claims promptly or receives authorization to write them off. Follows up on payment of outstanding claims. Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed. Arranges for parts to be shipped to the factory or distributor, or to be scrapped. Files and maintains all service records as required by the warrantor. Keeps informed of all factory recalls and bulletins. Assists with any clerical needs as directed by the fixed operations manager or the controller. Maintains a professional appearance and a neat work area. Performs other duties as assigned.My duty at Toyota and Daihatsu - Listen to a customer complaint to discovery Of the workshop There Is a problem in the car within the warranty-test the car with the customer to sure from the problem- take photo or video for problem in the car and the make claim to take approval to a required parts wich need and attach That with claim- Taking required approval from the mother company then make the exchange permission to work - When You attend the part. We make the Appointment to the Customer to Install- Installation of an item and validated and before delivery- the experience of the car with the client to ensure the demise of the problem Show less

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  Eit

  Oct 2012 - now

  Senior service advisor(kia &renault )

  Title: Senior service advisor(Kia &Renault )Consultation with difficult costumer with any service advisor and i have policy to make discount if need to that . and communicate with spare part manager if we have any problem in spare part .and from my duty evaluate the performance of service advisor in my group and give any traning if need . make the weekly meeting for the service advisor and customer service.Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills and Qualifications:Equipment Maintenance, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management Show less

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  Egyptian international trading & agencies co.

  Feb 2020 - now

  Branch manager

  service manager for the branch