Experience

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  Paralela 45 publishing house

  Nov 2011 - Oct 2012

  Customer service representative

  •Make contact with potential clients and send samples•Keep in contact with current customers•Visit potential and existing clients in order to predict future needs•Oversee preparing of orders

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  Solomed clinic

  Sept 2014 - Apr 2016

  Courier

  •Transport laboratory samples•Prepare documents of delivery/receipt•Draw up the documentation for money collection•Transport documents between work points

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  Fares

  Apr 2016 - Jun 2016

  Sales representative

  •Visit all the clients in the area under my rеsponsаbility, in accordance with the route and the frequency in agreement;•Promote the company's products in accordance with the marketing strategy•Ensure the professional commercialization of all company products•Market prospecting to identify potential customers•I'm involved in the implementation of the company's commercial policies•Manage and collect market balances.

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  Telus international romania

  Jul 2016 - Jun 2017

  • Take/make calls and write emails• Identify customer needs, assist with their inquiries, and provide the highest quality of service in meeting their needs.• Resolve customer questions, complaints and requests via telephone, e-mail, back-office or chat• Develop and maintain a full knowledge of client products and services• Handle and resolve customer complaints• Perform customer verifications• Manage customers' accounts• Offer customer support using different software applications• Record details of actions taken Show less

  • Tech Support Representative

    Apr 2016 - Jun 2017

  • Customer Care Representative

    Jul 2016 - Apr 2017
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  Ericsson

  Jul 2017 - Jun 2022

  • Offer support for all team members from technical and procedure perspective. • Interact with direct manager and transversal functions (MSDM, RE, MSIP) in governance meetings, offering support and counsel as per my knowledge• Act as point of contact during technical and functional escalation taking lead in order to solve the situation/ incident. • Support proactively the team manager in monitoring and improving performance of team members through quantitative and qualitative analysis. • Help test the performance of new employees and/ or employees who don’t perform according to expectation. • Get involved proactively in all topics related to business continuity management. • Act as back-up for direct manager in their absence. Show less

  • Technical Coordinator

    Apr 2020 - Jun 2022

  • Service Support Specialist

    Jul 2017 - Apr 2020
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  Ceragon networks

  Jul 2022 - now

  Business analyst

  • Work in collaboration with management and field users to ensure continuous improvement of internal tools & processes.• Provide trainings to teams and set up systems and tools for various regions to use for managing local projects (Europe, South America, Africa, Asia, APAC).• Partner with teams from multiple countries for developing custom frameworks that align with the business plan.• Responsible to set up standard language of business processes and tools.Responsible for preparation and coordination of system testing.• Business oriented – identify gaps and weaknesses in processes and proactively propose improvements to increase efficiency, reduce costs, improve user satisfaction etc.• Responsible for supervising agile development and implementation of mobile and browser-based systems & tools.• Perform remote or face-to-face training sessions with system users from various regions. Show less