Experience

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  The northern sydney institute - tafe nsw

  Jan 2006 - Feb 2006

  Customer contact officer, institute call centre

  Provide timely, accurate & appropriate information & advice on Customer Inquiries (i.e. Mainstream, TAFEplus, Traineeship & international) Products & services & satisfy internal & external customer in enquiries received by phone, voice-mail, post or e-mail)

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  Tafe nsw - north sydney college

  May 2006 - Jul 2006

  Customer service officer, student services

  Data Entry Student Details; Printing transcripts; Course Information; Filing; Ensure that all communications with customers are based on accurate information & are consistent with the Institute’s strategic direction.

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  Tafe nsw - meadowbank college

  Jul 2006 - Sept 2006

  Business & customer service officer

  Consistent updating of information using a variety of business and customer services procedures in order to have access to a reliable source of information;Keeping up-to-date records of enrolments via internet, information database, course information, files, payments & refunds to ensure customer enquiries are justified with dependable facts and presented in a positive and professional manner to facilitate increased and repeat business

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  Tafe nsw - bradfield senior college

  Sept 2006 - Feb 2007

  Customer service officer, business & college services

  Duties: Switchboard, administration, Industry Training, Curriculum, and Student RecruitmentOrganize appointments to see recruitment officer keeping a positive well mannered attitude, creating each students file making sure that each has all the required documents; Creating Files for Work Studies students, keeping files up-to-date; Sending out thank you letters, acknowledgement letters to employers, students, parents, Curriculum duties such as issuing time tables, signing out Notification of Attendance using Colbase, to enter data and Post up Job listings for Students on a weekly basis; Show less

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  Tafe nsw - ryde college

  Feb 2007 - Jun 2010

  Re-Enrolments, Enrolments, Placing Late enrolments in Class Offerings, Printing TAFEcards, Processing Concession/Exemptions, Student access restrictions i.e. Library Fines, Checking student attendance, Processing credit transfers and RPL, Course Information enquiries - Proposed Attendance, Entry Requirements, Career Opportunities, Enrolment/Application Dates & Deadlines, Enrolment Procedure, Price of TAFENSW fee, Course Information for International studentsEntering Results, Adding Subjects, Student Merging for Duplicate entry’s, advise student that a Statutory of declaration for certificate replacement, OTEN Exam Bookings, and advise to students to provide NSW Apprenticeship/Traineeship Training Plan Summary to enrol as apprentice/Trainee Show less Coordination of college Examinations for Mid-year finals, end of year finals, monthly tests and finals, Senior First Aid, and special exams which may include exams for University students who studying by correspondence or exams for student with a disability. I organise supervisors, and organised rooms and timetables accordingly. I am responsible for Running Course Completions weekly, Print up completion Notices, any employer reports for completed apprentices and e-Services requested transcripts, Subject Transfers – Non Standard. Standard/Mutual, Auto-credit transfers, Transfers Course to Course, Subject Deletions, request to Open and close records and well as issue Travel concessionsIn addition, this role also involved coordination all of college graduations Show less Some of the things I do to service our customers are by Providing information to internal and external customers, Provide advice on the availability of courses or provide alternate courses in the event where classes are cancelled, Liaise with other colleges on course offerings and availability, Welcoming them during our campus OPEN DAY and handing out pamphlets, course flyers and souvenir programs, Directing them to the proper locations as to where the Information sessions are being held. and Liaise with the course information team regarding status and currency of offered courses Show less During this position I would implement Student access restrictions i.e. Library Fines, Check student attendance, Processing credit transfers and RPL's,process application for Testamur's that are of an embedded Qualification and also assist with OTEN Exam Bookings, NSW Apprenticeship/Traineeship Training Plan Summary and Application for replacement testamurs are accompanied by a Statutory of declaration for certificate replacementAnswer, Course Information enquiries - Proposed Attendance, Entry Requirements, Career Opportunities, Enrolment/Application Dates & Deadlines, Enrolment Procedure, Price of TAFENSW fee including International students. At times i would be Entering Results, Adding Subjects, Performing complete merges for Duplicate entry’sm Re-Enrolments through MEVI. Show less Taking duty of the switchboard responsibilities such as directing clients to correctly keeping "TAFE customer service" simple, quick response and constructive; Maintaining an up-to-date distribution of incoming/outgoing mailEntering required data, i.e. students name, address, disability requirements, citizenship, semester length and apprenticeship status; Providing a report on freshly entered data ready for checking Enrolment Fee System (EFS); Enquiries involving Mainstream Enrolment Via Internet (MEVI);Student Password regeneration students that enrolled online are acted upon, e.g. payment history, student details i.e. name address, phone nos. etc; and enquiries involving TAFEcard Web station using necessary information as a guide to which system function is suitable to utilize; Show less

  • Customer Service Officer, Student Services

    Jan 2009 - Jun 2010

  • Customer Service Officer, Examination Clerk

    Oct 2008 - Jan 2009

  • Customer Service Officer, Course Information Clerk

    Oct 2008 - Oct 2008

  • Customer Service Officer, Student Records

    Jun 2007 - Oct 2008

  • Customer Service Officer, Student Services

    Feb 2007 - May 2007
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  Tafe nsw - meadowbank college

  May 2007 - Jun 2007

  Business & customer services officer, community services & health

  My role involved turning registrations into classes keeping a close eye on all transactions with high importance so that customers trust that their money is safe. Processing payments through Credit Cards, Bank Cards, Cheque, and Money Order as soon payments are receivedI also made classroom bookings. set-up classrooms, including organizing Lunch with a variety of food & refreshments to suit personal preference from our catering company, giving all customers access to needs as plates, cutlery, cups, napkinsI also would retrieve feedback from customer’s insight to help improve a better learning environment Show less

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  Tafe nsw - crows nest college

  Jun 2010 - Jun 2012

  Customer service officer, student services,

  Take Minutes of meetings, Coordinate First Aid Examinations, Room Bookings for internal and external clients, respond to Online Registrations and assist students with VET – Fee Help, Process, Course Transfers, Withdrawals, Refunds, Calculate Fees for TVH StudentsMy knowledge has assisted with Identifying and correcting “Student Unit Enrolment Rejections” & “Enrolment Offering Rejection”, advise section Head Teachers on “Student Result Rejections”, “Missing Results” and “Amended Results Requiring Action” Show less

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  University of western sydney

  Jan 2013 - Jun 2016

  Student services officer

  Reporting to the Student Services Team Leader, the role was accountable for providing advice and administrative support to current and prospective students of The College throughout the student lifecycle, and for ensuring a high level of service delivery.Some of my achievements included:• Contributed to the effective operation of two new campuses and ensured consistency across the campuses through implementing processes and procedures in a standardised fashion.• Provided specialist advice on University pathway courses to local and international students across a range of events including Success UWS Education, UWS Open Days, UWS Connect and Collect, UWS Course Decision Day and UWS College Drop in sessions. • Utilised strong time management and organisational skills to effectively manage an increase in work volumes resulting from the growth in student numbers from 1600 to 5000 in the period between 2013 to 2014. Show less

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  University of sydney

  Jun 2017 - Mar 2021

  Hybrid role as part of 2 teams - The International Fees team & The Domestic Compliance, HECS & Domestic Fees Team.

  • Student Administration Officer, Student Fees, Student Administration Services

    Aug 2018 - Mar 2021

  • Contact and Customer Service Officer, Student Administration Services

    Jun 2017 - Aug 2018
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  University of sydney

  Dec 2021 - May 2022

  provide sound advice on the application process and assessment of all special considerations, University appeal process, and DC Grades (Specifically grade changes that remove a students academic and financial liabilty). I provided student administration to support the peak enrolment with the assessment of student candidature requests. i.e course transfers, early exit awarding, Units that require Departmental Permission, Course Suspension, Reduce Study Load (ESOS), Course Discontinuation.

  • Student Administration Officer, Special Considerations, Student Administration Services

    Mar 2022 - May 2022

  • Student Administration Assistant, Faculty Services, Student Administration Services

    Dec 2021 - Mar 2022