
Timeline
About me
Genesys Cloud | CX | Telephony | Architect | Pure Cloud
Education

Uttar pradesh technical university
-B.tech
Uttar pradesh technical university
2012 - 2016B.tech
Experience

Wipro
Oct 2016 - Jun 2017Windows system administrator
Cs infocomm pvt ltd
Jun 2017 - Oct 2021Cisco ipt,ucce
Hcltech
Oct 2021 - Aug 2024Managed EMEA,APAC and US based customer globally.Worked On Genesys Cloud and Cisco Ucce, Cisco Telephony.
Subject Matter Expert
Aug 2023 - Aug 2024Specialist
Oct 2021 - Aug 2023

Intertec systems
Aug 2024 - nowTech leadManaging UAE based clients.Contact CenterGenesys Developer.ACD call routing, IVR, Common modules, Inqueue call flow, Chat BOT, Genesys Architect, SIP, Site, Trunks, Telephony.CosmoCom(Enghouse).
Licenses & Certifications

Tenant administrator certification exam (v11/cloud)
Calabrio, inc.Oct 2020
Qm agent training (v11/cloud)
Calabrio, inc.Oct 2020
Wfm agent training (v11/cloude)
Calabrio, inc.Oct 2020
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