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Vishal Thakur

Vishal thakur

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location of Vishal ThakurNew Delhi, Delhi, India
Phone number of Vishal Thakur+91 xxxx xxxxx
Followers of Vishal Thakur1000 followers

  • Timeline

    Oct 2016 - Jun 2017

    Windows System Administrator

    Wipro
    Jun 2017 - Oct 2021

    Cisco IPT,Ucce

    CS Infocomm Pvt Ltd
    Oct 2021 - Aug 2024

    Subject Matter Expert

    HCLTech
    Noida, Uttar Pradesh, India
    Current Company
    Aug 2024 - now

    Tech Lead

    Intertec Systems

  • About me

    Genesys Cloud | CX | Telephony | Architect | Pure Cloud

  • Education

    • Uttar pradesh technical university

      -
      B.tech

    • Uttar pradesh technical university

      2012 - 2016
      B.tech

  • Experience

    • Wipro

      Oct 2016 - Jun 2017
      Windows system administrator

    • Cs infocomm pvt ltd

      Jun 2017 - Oct 2021
      Cisco ipt,ucce

    • Hcltech

      Oct 2021 - Aug 2024

      Managed EMEA,APAC and US based customer globally.Worked On Genesys Cloud and Cisco Ucce, Cisco Telephony.

      • Subject Matter Expert

        Aug 2023 - Aug 2024

      • Specialist

        Oct 2021 - Aug 2023

    • Intertec systems

      Aug 2024 - now
      Tech lead

      Managing UAE based clients.Contact CenterGenesys Developer.ACD call routing, IVR, Common modules, Inqueue call flow, Chat BOT, Genesys Architect, SIP, Site, Trunks, Telephony.CosmoCom(Enghouse).

  • Licenses & Certifications

    • Tenant administrator certification exam (v11/cloud)

      Calabrio, inc.
      Oct 2020

    • Qm agent training (v11/cloud)

      Calabrio, inc.
      Oct 2020

    • Wfm agent training (v11/cloude)

      Calabrio, inc.
      Oct 2020