Experience

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  Telus digital

  May 2010 - Aug 2017

  As a Senior Global Learning Excellence Manager, I executed global learning strategies and programs across TELUS International by evaluating individual and organizational needs and partnering with various stakeholders to create holistic solutions that drive business performance. I also assessed the success of these strategies and programs through KPIs, employee engagement, and company culture. I also acted as a consultant and advisor to the VP of Operations for Learning related initiatives for the Guatemala operation. Show less As a learning and development manager I manage end to end training activities, support our team members by providing solutions to their learning concerns, work with senior level managers and leaders to implement our learning programs and develop learning strategies, specialized learning programs and campaigns to fit their needs, to drive a culture of learning in the company, drive performance and other KPIs relevant to the business. Furthermore, I provide support to my team of learning & development facilitators who deploy our learning programs across the company with appropriate feedback, coaching and development opportunities to develop their skills and areas of opportunity while driving our global learning programs across the organization.In addition to managing end to end training activities, I am also responsible for advising company leaders and executives on issues related to training and development as needed by their teams within TELUS International, managing the learning & development budget for the region, working with different vendors to find the best learning solutions for TELUS International and developing blended learning initiatives for support areas within the company. Show less

  • Strategy Consultant, Global Learning Excellence

    Jul 2017 - Aug 2017

  • Learning & Development Manager

    Mar 2013 - Jul 2017

  • Learning Services Supervisor

    Jul 2012 - Mar 2013

  • Training Developer

    May 2010 - Jun 2012
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  Self-employed

  Aug 2017 - Nov 2019

  Design, innovation and strategy consultant

  As a design, innovation and strategy consultant I have been working with different companies (consumer goods, manufacturing, etc.) to collaborate and co-create different products, services, and business models to help them stay ahead of the curve and move forward into the future. My background and experience in strategic learning & development, and my training in design thinking and service design have given me the skills to be able to think conceptually but also to work to make these concepts a reality. Show less

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  Accenture españa

  Nov 2019 - now

  Working as a Manager within the ICH T&O Digital Learning team in Barcelona, Spain, I bring over 12 years of experience in learning & development, leadership development, instructional design, adult learning, human performance improvement, and diversity & inclusion. My user-centric approach, grounded in design thinking and human-centered design, leverages the latest technologies, including GenAI for developing training materials and DAP for training strategies and implementations. I am a WalkMe Certified Solution Engineer. Show less

  • Manager, Strategy & Consulting

    Dec 2022 - now

  • Management Consultant, CN T&O

    Nov 2019 - Dec 2022