
Timeline
About me
Destination Experience Manager at Discover Puerto Rico
Education

Universidad de puerto rico
2013 - 2016Bachelor of business administration (b.b.a.) and restaurant administration 4.0600 Internship Experience in: Wyndham Grand Río Mar Beach Resort & Spa, Gran Meliá Puerto Rico Golf Resort, and Condado Plaza Hilton.

Academia bautista de puerto nuevo
2001 - 2013High school diploma. (high honors) elementary/middle/high school 4.00Activities and Societies: Drama Club and Environmental Club

Universidad rey juan carlos
2018 - 2020International tourism management tourism masterThesis: Preparation and Emergency Plans during Hurricane María, September Case of Hotels in San Juan, Puerto RicoInternship Experience: 200 hours at the Condado Vanderbilt Hotel, San Juan, Puerto Rico

Universidad de puerto rico
2013 - 2016Bachelor's degree hotel and restaurant management 4.0
Experience

Universidad de puerto rico
Aug 2014 - Aug 2016Academic student senatorOfficial Academic Forum of the University. - Assisting to all monthly meetings of the Academic Senate (ordinary and extraordinary reunions) concerning students, administrative and academic affairs.- Being part of different institutional comittees: Academic Affairs, Student Affairs, Ad-Hoc and Law and Regulation. - Reviewing new-curricular programs, re-acreditation processes in the School, creating and modifying certifications protecting and ensuring student campus life amongst other responsabilities. Show less

School of administration of hotels and restaurants in the university of puerto rico in carolina
Jul 2015 - Jul 2018Banquets supervisor- Organizing, planning and monitoring different activities including business breakfast-lunch-dinner, weddings, birthdays, graduations.- Coordinating the daily activity including setting tables, seats, and most importantly, the food.- Training and hiring of personnel for each banquet activity. - Controlling the social media of the Schools' Banquets professional services.

Best western plus condado palm inn & suites
Jan 2020 - Mar 2020Sales & catering coordinator- Work and meet with the client to discuss event or room rental- Calculated and provided clients with proposals of potential events or stays in the hotel- Work with all the departments in the hotel to ensure quality service to all customers- Process deposits received and handle new contracts

Best western plus condado palm inn & suites
Jul 2020 - Nov 2021Sales manager⎼ Provide the highest quality of service to the clients. ⎼ Carry out research and analysis to identify new markets and business opportunities to increase sales. ⎼ Develop and update action plans setting objectives for each quarter. ⎼ Maintain contact with clients to obtain feedback and encourage long term business relationships. ⎼ Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.

Piloto 151
Nov 2021 - Aug 2024⎼ Develop and implement sales strategies to increase membership and revenue growth.⎼ Set overall sales goals for the organization through the development of Objective Key Results (OKR’s).⎼ Manage the sales team and ensure they are meeting their targets.⎼ Identify new markets and pursue business opportunities to expand the customer base.⎼ Manage the sales budget to allocate resources and ensure cost-effectiveness. ⎼ Oversee the day-to-day sales operations, ensuring efficient processes and workflows.⎼ Build and maintain strong relationships with prospects and members.⎼ Utilize CRM systems and other tools to track sales performance, analyze data, and generate reports.⎼ Implement pricing strategies and packages that align with market demand and coworking trends.⎼ Prepare sales-related financial reports: forecasts, receivables, projections, and sales performance analysis
Sales Director
Jan 2023 - Aug 2024Sales Manager
Nov 2021 - Feb 2024

Pilotomail
Jul 2022 - Aug 2024⎼ Develop and implement sales strategies to increase membership and revenue growth.⎼ Set overall sales goals for the organization through the development of Objective Key Results (OKR’s).⎼ Manage the sales team and ensure they are meeting their targets.⎼ Identify new markets and pursue business opportunities to expand the customer base.⎼ Manage the sales budget to allocate resources and ensure cost-effectiveness.
Sales Director
Jan 2023 - Aug 2024Sales Growth Executive
Jul 2022 - Dec 2022

Discover puerto rico
Aug 2024 - nowDestination experience manager
Licenses & Certifications

International certification wedding & event planner
Atlantis university
Wedding and event planner certification
Instituto wedding & event planner
Sustainable tourism destination management
Cornell universityFeb 2025
Farm to table certification
Universidad de puerto ricoApr 2024
Student senator
University of puerto rico-carolinaAug 2014
Servsafe manager
National restaurant associationMay 2018
Volunteer Experience
Assistant Coordination
Issued by Pan-American Confederation of Hospitality and Tourism Schools (CONPEHT)
Associated with Ivzalia Vega, MSExecutive Secretary
Issued by Puerto Rico Cambia on Jul 2015
Associated with Ivzalia Vega, MSAcademic Student Senator
Issued by General Student Council on Aug 2014
Associated with Ivzalia Vega, MSMember
Issued by Asociación de la Escuela de Administración de Hoteles y Restaurantes (AEAHR) on Jun 2013
Associated with Ivzalia Vega, MS
Languages
- enEnglish
- spSpanish
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