Experience

• 

  Wachovia national bank

  Jul 2001 - Jan 2005

  Teller

  Assist customers with daily deposit and withdrawal transactions. Researched customers accounts for inconsistencies. Educate customers on the proper banking products to fit their business and personal needs. Manage the cash vault. Coordinated Saturday work schedules when needed. Work closely with all associates in the branch to reach all of our banking goals.

• 

  Fidelity investments

  Jan 2005 - Oct 2008

  Human resources payroll analyst

  Conduct research and analysis to ensure accuracy of all HR and payroll data for domestic and international employees. Act as first point of contact for overpayment HR/payroll issues. Examine employee paychecks for accuracy, proper payment date and over-/under-payments. Quickly and accurately process payroll, human resources, benefits and compensation transactions using HRMS (Human Resources Management System). Liaise and maintain consistently open lines of communication with cross-functional departments and internal business partners to ensure high service levels are met. Provide customer service, responding to payroll and client inquiries through phone and e-mail. Participate in departmental Quality Control reviews, following closely and updating QC checklists; Document and track status of employee-issue resolutions and maintain filing system of confidential employee records, Oracle, E-workplace and Human Resources Management databases. Key Achievements: Performing Team Lead roleInstrumental in implementation of major new client into systemSuccessfully developed User Procedure Documents (UPD's) for case management and the overpayments team.Successfully completed Six Sigma Yellow Belt certification.Successful training of New HiresSubject Matter Expert (SME) in the overpayments process Show less

• 

  Cisco

  Oct 2008 - now

  Ensures complete end-to-end sales transaction support through the Goal to Sales crediting environment. Interface with the Sales Transaction Support teams to ensure accurate assignment of sales crediting. Strong understanding of policies and procedures to ensure that solutions are compliant with ‘Go to Market’ direction and policies, while reducing distractions and down time for Sales. Program Manager for sales New Year Readiness (NYR); focusing on New Year Set Up for goaling. Track and report submission/ completion for each specific deliverable. Host weekly Country/Theater meetings managing the process/execution approach for each deliverable. Escalation research to resolve sales crediting issues between intra-theater, cross-theater and global sales teams. Perform root cause analysis on various aspects during the year, as well as auditing NYR deliverables. Key Achievements: • Multiple successful sales New Year set up, which includes sales Hierarchy creation, geo boundary/rules creation, OTM rule creation, Account Transfers, tool preparation and goaling• Managing conflicts and escalations• Obtaining an updated Yellow Belt Certification • Process improvement for the RSE team Show less HR specialist role evolved into a Compensation Program Manager role, which included training the new team on the HR specialist role, Auditing and pulling metrics for compensation programs related to the data team. This role also took on the task of collecting I-9’s from new hires to the company. This role was a mixture of all HE specialist SME roles as well as added responsibility for compensation and training.Key Achievements: Compensation Program Manager: As the Compensation program manager for the Global Business Services (GBS) HR Transactions team, I lead all annual cycle programs (mid-year and year-end bonus, New Year readiness). I am the liaison between the ACP team and the HRT team. I advise the team on all Compensation related processes regarding HR transactions, which include the bonus calculator, Comp Committee review, approvals, PLI bonus appeals, and various Comp related inquiries that arise. I also assist Managers and HR managers in completing transaction exceptions. Stock SME (Subject Matter Expert): As the stock SME, I handle all corrections needed for each Stock board date. I work with the Stock Compensation Consultant and the Stock Admin to adjust employee records on the board date, and ensure all entries are correct for presentation to the board.Payroll SME: As the payroll SME I update all PTO corrections sent from payroll reps. I assist in updating PTO/LOA cases as needed. I also reconcile biweekly sign on bonus reports for payroll processing, as well as inactive bonus reports for payroll processing. HR Support: Maintain HR information within HRMS System, performing audits of the new team in India, training of that team. Occasionally processing HR updates in the system to assist the new team Show less Serve as an expert on all functions of the Human Resources Connection (HRC) Data team. Oversee document creation within the HRC Data Team in each relevant data hub. I am responsible for efficiently and effectively processing data and documentation transaction requests from Cisco employees, managers and contingent workers via the Human Resources Management System (HRMS). I ensure that Corporate policies/procedures and regional requirements/guidelines are met. Leverage existing data processes to ensure accurate and timely processing of data/documentation requests.Key Achievements: Subject matter expert (SME) and point of contact for Payroll and CompensationSuccessfully Train and motivate new hiresDeveloped procedure documents for overpayments, payroll and stock processesLead in a major Paid Time Off cleanup project for acquired employeesAbility to appropriately manage sensitive data and information, as needed.Run daily Paid Time off Termination reportsProcess global employee data updates in the system Process new hire and termination transactions globallyProcess all compensation errors that occur Utilize partners to complete any and all requests related to Human Resources dataSuccessful case management Show less

  • Operations Manager

    Nov 2023 - now

  • Regional Delivery Manager

    Mar 2023 - Nov 2023

  • Customer Service Manager

    Nov 2018 - Mar 2023

  • Regional Service Expert

    Oct 2015 - Nov 2018

  • HR Consultant

    Nov 2011 - Oct 2015

  • Human Resources Specialist

    Oct 2008 - Nov 2011