Experience

• 

  Shangri-la group

  Jul 2016 - Oct 2016

  Intern
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  Oyo

  Jun 2018 - Oct 2018

  Management trainee

  Managed a business hotel ‘Edition – O, OYO ‘in Goa, India. As a part of the pre-opening team, I played a key role to bring the hotel up and running and also worked as the Hotel manager with duties and responsibilities of managing staff of 25 employees, maintaining the inventory, resolving guest issues and accounting of profit & loss. Mentor New Joiners and Interns.

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  Skycity hotels group

  Oct 2019 - Jun 2020

  Food and beverage assistant

  Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.Assessed plate presentation to maintain highest standard of food quality.Answering to customer inquiries, taking orders, serving food and drinks, resetting tables for the next service, and maintaining premises clean.Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.Maintained knowledge of menu items, garnishes, ingredients, and preparation methods to assist guests with menu selection. Show less

• 

  Escape bar

  Jan 2021 - May 2021

  Bar manager

  • Drove performance and process improvements by performing frequent evaluations of business operations, current procedures, and personnel actions.• Maintained professional manner in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.• Upheld compliance and followed alcohol regulation protocols to provide safe supply of alcohol.• Extended customer relationships through extensive communication • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports. Show less

• 

  Tonys lord nelson limited

  Jul 2021 - Jul 2022

  Duty manager

  • Avoid legal challenges by conforming to the regulations of the alcoholic beverage commission.• Maximize bar profitability by ensuring portion control, monitoring accuracy of charges.• Maintain ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement, monitoring food presentation and service.• Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity of staff, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Show less

• 

  Cbg research

  Dec 2021 - Aug 2024

  Case investigator
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  Reign and pour

  Jul 2022 - now

  Oversee Daily Operations: Manage daily restaurant operations, ensuring smooth and efficient service in a high-end gastro pub setting.Team Leadership: Lead, train, and motivate a team of staff, including servers, bartenders, and kitchen personnel, to deliver exceptional service.Guest Experience: Enhance the dining experience for corporate clientele by ensuring high standards of service and addressing guest needs promptly.Menu Management: Collaborate with the chef to design and update an upscale menu featuring gourmet dishes and innovative cocktails.Operational Excellence: Maintain and enforce standards for food quality, presentation, and cleanliness in line with Reign and Pour’s high standards.Financial Management: Oversee budgeting, cost control, and inventory management to maximize profitability and minimize waste.Marketing & Promotions: Develop and implement promotional strategies to attract and retain corporate clients and enhance brand visibility.Customer Relationship Management: Build and maintain strong relationships with corporate clients to encourage repeat business and loyalty.Compliance & Safety: Ensure adherence to health, safety, and licensing regulations, maintaining a safe and compliant work environment.Event Coordination: Organize and manage corporate events, private parties, and special functions, ensuring seamless execution and client satisfaction. Show less

  • General Manager

    Jan 2025 - now

  • Restaurant Manager

    Feb 2023 - Feb 2025

  • Floor Manager

    Jul 2022 - Feb 2023