Experience

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  Coscharis group limited

  Nov 2018 - Nov 2019

  Customer service advisor

  Resolving customers issues/answering inquiries through various means mediums: chats via the website, email, telephone, social media Serving customers by providing product and service information; resolving product and service problems.Maintaining customer records by updating account informationOpening customer accounts by recording account informationAssisting customers who made their inquiries and complaints through emails.Establishing testing procedures to determine a product's dimensions and characteristics. Updating and Regulating Customers Database and Resolving Every Issues of Customers.Supervising Proactive/Issue Resolutions Via Phone Calls, Emails, and Social Media.Escalating irresolvable and critical issues to the Customer Support lead as requiredEnsuring exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.Assisting in the resolution of customer complaints, returns and exchanges.Responding to and directs where necessary, customer inquiries related to copy and technology services.Providing coverage and assistance in all areas of the store where business needs require, and as associate training supports.Answering telephones and qualifies and directs customers as required.Reviewing issues and implemented corrective action plan.Mitigating risk by ensuring regulatory compliance for required licensing.Addressing customer issues to ensure swift and successful resolution. Show less

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  Wema bank plc.

  Dec 2019 - May 2021

  Customer service officer

  • Served as the bank’s first point of contact for all customer-related inquiries and issues.• Charged with the responsibility of opening and closing of accounts, issuance of chequebooks, Debit, Credit and Utility cards.• Lodged customer complaints on different platforms while escalating and liaising with management for appropriate resolutions.• Prepared and submitted weekly and monthly reports about the operational aspect of the branch.• Identified customers’ needs and recommended suitable products and services and how to go about them.• Followed up with calls and emails regularly to foster good customer relationship Show less

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  Mobos fashion

  May 2021 - May 2023

  Human resources assistant

  ● Established effective workflow processes, monitored daily productivity, and implemented modificationsto improve the overall effectiveness of personnel by 30%.● Developed and administered employee incentives or motivation programs to maintain a positive workingenvironment.● Engaged in recruitment and staffing functions, and evaluated staff education as well as training anddevelopment needs.● Trained employees in company and regulatory compliance requirements to promote conformance.● Administered HR policies and programs that supported business goals. Show less

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  Clayton hotel ballsbridge

  May 2023 - Feb 2024

  Customer service representative

  Greeting guests and assisting them with Check-in and Check-out• Responding to all guest questions and requests• Schedule appointments, respond to customer inquiries via phone calls and emails, and extend a warmwelcome to visitors.• Managing guest bookings and reservations• Answering calls and forwarding them to the appropriate departments• Providing Excellent Customer Service to all guest• Assisting with both Administrative and Clerical tasks when needed

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  Dublin airport

  Mar 2024 - now

  Customer service team lead

  organisation.• Acted as a point of contact for employee concerns and issues, fostering a positive work environment and addressing any conflicts or grievances.• Maintained accurate HR records and managed HR information systems to ensure data integrity and confidentiality.• Implemented initiatives to boost employee morale and engagement, including organising events, recognition programs, and surveys.• Collaborated with department heads to anticipate staffing needs and develop strategies for workforce planning and succession planning.• Promoted workplace health and safety practices, ensuring compliance with safety regulations and addressing any related concerns.• Generated HR reports and analytics to inform decision-making and provide insights into workforce trends and issues. Show less