Experience

• 

  Paul uk ltd

  Jan 2006 - Mar 2010

  Shop manager

  Paul Bakery International, Paul UK Shop Manager August 2006 – March2010 (United Kingdom)·Directed sales strategies to meet financial targets in a UK-basedsetting.·Managed shop staff, overseeing recruitment, training, and payroll.·Expanded customer base through city networking initiatives.·Ensured excellence in customer service standards.·Maintained optimal stock levels, collaborating with the Retail·Merchandise Team, with a focus on management and finance.

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  Hard rock international

  Mar 2010 - Sept 2015

  Server trainer

  ·Ensuring guest satisfaction by consistently addressing their needs and proactively checkingin throughout their experience.·Exhibiting comprehensive product knowledge to provide accurate and courteous responsesto inquiries.·Utilizing effective suggestive selling techniques to enhance guest experience and drivesales.·Creating memorable experiences by continuously attending to guests' needs and checkingin with them throughout their visit.

• 

  Rakuten tv

  Sept 2015 - Jan 2018

  Operation service agent

  ·Collaborate with the Marketing Team to fulfill campaign requirements, overseeinglogistics, stock levels, delivery times, and transport costs for optimal efficiency.·Monitor and ensure the successful execution of promotional campaigns, whileimplementing process automation to enhance departmental productivity.·Provide comprehensive management of campaigns, coordinating across variousdepartments including Marketing, Finance, Product, Customer Service, and Legal, while·keeping management informed through insightful reports and presentations. Mostrar menos

• 

  Booking.com

  Jan 2018 - now

  ·Supplier Focus: High-performance support, fostering strong supplier relationships and loyalty.·Technical Expertise: Skilled in supporting chip personalization software for automotive, banking, mobile, and hardware security encryption, at both 1st and 2nd levels·Comprehensive Support: Remote/on-site support, user training, and solution deployment·Problem Solving: Strong troubleshooting and analytical skills with extensive IT custom experience.·Performance Under Pressure: Solution-oriented, organized, and thrive in high-pressure environments·Proactive Support: Efficiently handle inquiries, resolve issues, and build customer loyalty.·Intermediate Excel: Competent in Excel with a focus on details·Financial Acumen: Skilled in navigating financial systems, track payments, and resolve discrepancies, ensuring accuracy and compliance with financial regulations. Actively try to detect inefficiencies and propose solutions·Support requests related to fraud, applying my keen eye for detail to identify and resolve discrepancies.·Training and Development: Actively involved in training new team members, showcasing leadership skills and expertise as a trainer·Proficiently provide comprehensive customer care, including procedural documentation and detailed reports·Leverage my extensive experience maintaining and supervising merchant accounts to provide high-quality support and resolve inquiries efficiently.·Expertly prioritize and manage multiple open cases concurrently, ensuring prompt resolution and customer ·Demonstrate exceptional skill in assisting customers with refunds and addressing payment inquiries with utmost diligence and accuracy Mostrar menos ·Assisting customers via phone, email, or live chat with reservations, amendments, and pre-travel inquiries.·Responding promptly to emails and messages from customers worldwide in both English and Spanish.·Upholding a consistently high standard of customer service to ensure customer satisfaction.Actively listening, responding, and mediating between international guests and car hire companies.·Proficiently navigating various online IT tools and browsers to provide accurate information and adhere to established processes.·Demonstrating a problem-solving and solution-driven approach to customer issues.·Managing high call volumes efficiently.·Handling complaints effectively, offering appropriate solutions within specified timeframes and ensuring resolution through follow-up.·Coordinating with internal departments and going the extra mile to engage customers.·Adhering to communication procedures, guidelines, and policies.·Building and maintaining sustainable relationships and trust with customer accounts through open and interactive communication. Mostrar menos

  • Operations & Product Support Executive

    Jun 2021 - now

  • Customer Service Executive

    Jan 2018 - Jun 2021