Experience

• 

  Tim hortons

  Aug 2021 - Jan 2022

  Customer service associate
• 

  Certarus ltd.

  May 2022 - now

  • Represented the sales team in the organization’s internal meetings and recorded minutes of meetings for the team.• Set up and confirmed meetings in Outlook for the sales team with other departments.• Reviewed invoices and checked if pricing matched customer proposals.• Gathered billing information from customers through e-mails, phone calls, or texts to distribute to the invoicing team.• Assisted with quote preparation, presentation preparation, and customer follow-ups.• Prepared and organized customer gas consumption spreadsheets and reports, as well as internal company reporting for sales.• Organized the sales department’s computerized filing system by saving customer documents in separate folders, keeping quotes in folders based on the year created, and archiving terminated proposals.• Worked closely with operations, logistics, and invoicing to ensure tickets were inputted in a timely manner.• Generated pressure reduction system (PRS) units’ and compressor units’ gas flow rate, gas readings, and discharge pressure through Samsara for customer reporting.• Set up live viewing for customers of their PRS and compressor data on Samsara.• Exported gas consumption volumes in an Excel format through Power BI reporting to satisfy customer needs.• Corresponded electronically with accounting and operations to update gas composition analysis in Salesforce to ensure company credibility in selling products.• Provided company-wide admin support for Salesforce, which included managing and training users, troubleshooting problems, performing tests of upcoming updates, and making admin-restricted changes as requested by accounting.• Trained new personnel in quote preparation, electronic communication with different departments, and navigating other company systems such as Samsara and Power BI.• Pioneered the customer year-end Power BI report, which summarized customers’ yearly data and was linked to project details from Salesforce and gas volumes from Samsara. Show less

  • Business Technology Analyst

    May 2024 - now

  • Business Development Administrator

    May 2022 - May 2024