Experience

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  Radisson (sas)

  Jan 2001 - Jun 2002

  F&b trainee

  My DNA Called Me For The Hospitality World! I Was 16 Years Old!

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  Mövenpick hotels & resorts

  Jul 2002 - May 2004

  Restaurant waiter
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  Radisson

  Jun 2004 - May 2005

  Restaurant captain
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  Marriott hotels

  Jul 2005 - Feb 2006

  Bar supervisor
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  Intercontinental hotels group (ihg®)

  Feb 2006 - Sept 2009

  Restaurant supervisor

  2007 | Grumpy Gourmet AwardsTop 10 Restaurant & Most Outstanding Service | IHG

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  Kempinski hotels

  Nov 2009 - Aug 2020

  Vila Rosa and Masai Mara- Total of 4 F&B career movers.- Total of 10 external F&B training.- GRI Index 92.5% (0.1+ 2018).- KEA (Kempinski Experience Assessment) 91.93%.- Implemented new positioning statement for 2 restaurants (a- Steak bar b-Italian restaurant).- Increased the F&B revenue capture ratio by 1.5% from the total hotel revenue.- Reduced total cost by 6% vs bud & 5% vs PY.- Improve profitability by 2% vs PY.- Launched F&B loyalty program.- Launched Avero system. Show less Kempinski Red Sea - Overtake 2017 & 2018 BUD, FUC and PY actual.- Departmental profitability: 2017 actual 32% vs. Budget 24.5 vs. PY 25.7% 2017 actual 36% vs. Budget 26. - Total of 8 external F&B training.- Created coffee culture, resulted in two self-made barista.- GRI Index 94.7% (2.9+ 2017) 95.8% (1.8+ 2018).- P&P’s implementation.- Created Lobsterink “ambassador” resulted in ranked no̲ 1 for 7 times out of 12 in 2017 & 8 times in 2018- vs. Ly 32%.- Worked on three new concepts since December 2016 and successfully launched on march 1st, 2017.- Increased the F&B revenue capture ratio by 2% from the total hotel revenue.- Total of 9 F&B career movers. Show less - Departmental profitability: 2016 actual 47% vs. Budget 42.5%.- Launching online food delivery projecting AED 250.000 revenue a year.- Launching of “k premium” loyalty program, contributing a total of 7% of the total F&B revenue.- Effective F&B culinary concierge concept increased guest satisfaction and revenue.- 200 wedding a year presenting 25% from the total F&B revenue.- Organized large-scale events such, rain dance, dance competition and festival of colors.- Ensuring people growth through implemented PDP’s resulted in 13 F&B career movers.- Total of 5 external F&B training.- GSS Score Of 5/6 2016.- Bukhara position number 1 in the northern emirates and ranked 2 in UAE on Zomato, Tripadvisor with a score 4.9/5.- Maintained top 10 ranking for F&B outlets across all major e-commerce & review platforms.- Created coffee culture, and hosted the first annual barista competition in the northern emirates with a participation of seven hotels.- Increased F&B revenue by 5% YOY. Show less

  • Director of F&B | F&B Specialist for Middle East & Africa

    Jan 2019 - Aug 2020

  • Director of F&B | F&B Specialist for Middle East & Africa

    Feb 2017 - Jan 2019

  • Assistant Director of Food & Beverage

    Aug 2016 - Jan 2017

  • Food & Beverage Manager

    Feb 2015 - Jul 2016

  • Assistant Food & Beverage Manager

    Nov 2013 - Jan 2015

  • Restaurant Manager

    Sept 2012 - Oct 2013

  • Restaurant Manager

    Nov 2009 - Aug 2012
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  Hyatt regency aqaba ayla resort

  Sept 2020 - now

  - GM development program 2023-2024- Oversees all hotel operations and day-to-day activities in the hotel.- Develop and align the strategy to maintain the hotel positioning.- Strategically analyze the market to ensure relevancy of strategy and implement corrective measures.- Work with the team on exceeding the established business targets, ensuring and permanently improving quality standards and optimizing work processes in the hotel operational areas.- Coordination, initiation and control of hotel projects, operational processes of the hotel.- Optimize and increase hotel revenue with close coordination across hotel departments / S&M.- Asset control and enhancement.- Ensure healthy professional relationship with owners, key accounts.- Support guests and colleagues experience.- Improved YTD Customer Service score by 7% vs PY. Show less - Leading the project of the hotel signature experiences, including SOP’s, hotel touch points.- Part of Park Hyatt Jakarta preopening support team.- 2022 profitability actual 16% above budget.- Increased the F&B revenue capture ratio by 3% from the total hotel revenue.- Improved overall F&B experience by 8.6% vs PY.- Relaunched new Italian restaurant.- Relaunched new beach club restaurant.- Developed F&B manual guide.- Developed and launched RED restaurant & lounge concept REDefining experience.- Total of 3 F&B career movers, including departmental No. 2 and 3. Show less

  • Director of Operations

    Nov 2024 - now

  • Executive Assistant Manager Operations

    Oct 2022 - Oct 2024

  • Director of Food And Beverage

    Sept 2020 - Sept 2022