Experience

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  Mazak corporation

  Jan 2002 - Jan 2007

  Administrative assistant

  • Overhauled administrative processes to improve accuracy and efficiency, which contributed to prestigious award for the Midwest region in 2007• Established record-keeping database to track timecards, vacation time and sick leave for whole region• Part of design team providing efficiency suggestions on the corporate service database system• Prepared presentations, monthly newsletters, and other publications• Other duties included full range of clerical support for 70+ employees, data entry and file records for 3,000+ clients, Human Resource liaison for region, Prepared invoices and verified billable hours on vendor statements, backup to accounts receivable 2006 Midwest Customer Support Excellence Award, exemplary support Show less

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  Havertys furniture

  Mar 2007 - Apr 2011

  Copywriter

  • Created brand-relevant copy across all media (website, emails, online banners, newspapers, direct mail, newsletters, press releases, Wikipedia entries, radio, and point-of-purchase material)• Wrote descriptions for 3,000+ products prior to launch of new website and becoming ‘go-to’ person for furniture terminology despite lack of prior experience in the furniture field• Creation of database system for all copy related materials, formatting procedures, and reference materials• Optimized visibility of website using Search Engine Optimization (SEO) techniques (title tags, meta descriptions, meta keywords, header tags, alt tags, etc.)• Collaborated with merchandising, graphic designers, and web designers for promotional projects• Other duties included proofreading all advertisements, maintain website content and product information, manage social media interactions on Facebook, Twitter, and Haverty’s website, and managed copy team schedule Show less

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  Deloitte

  Apr 2011 - Jul 2013

  • Analyzed financial reports to prepare invoices• Prepared presentations based on reports from various team members for weekly client debriefings• Filtered through daily reports to present top opportunities of potential clients• Other duties included providing administrative support for four partner/principal/directors (PPDs) across the tax practice • Applause Award, managed electronic engagement records based to ensure local Tax practice passed the Quality Assessment Review (2013)• Applause Award, identified fundamental flaw within an excel macro that reduced the time required to manually correct data from three days to one hour (2013) Show less • Full range of support for 800+ employees through a team environment • Subject Matter Expert for the print service online ordering system, SMARTworks, and provided one-on-one tutorials• Handled restricted information for Mergers and Acquisitions (M&A) • Arranged domestic and international business trips while searching for cost-saving options and created a tracker spreadsheet• Performed document services including formatting, proofreading, converting to PDF, mail merges, data entry, transcription, scanning, copying• Other duties included backup for the Team Lead, submitted payment requests and good receipts, scheduled conference rooms, videoconferences, and WebEx meetings • Applause Award, launching a Research and Development Team that organized training materials and courses on subjects such as Adobe Acrobat, PowerPoint, WebEx, Outlook (2012)• Applause Award, flawlessly delivering a complex print request to the Consulting Leadership committee (2012)• Applause Award, Testing a national collaborative WorkShare platform (2012)• Applause Award, Coordinating videoconference rooms and deliverables for a series of national training seminars (2011) • Service Promises Performance Award, or being easy to work with (2011) Show less

  • Administrative Assistant

    Sept 2012 - Jul 2013

  • Service Center – Administrative Assistant

    Apr 2011 - Sept 2012
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  The coca-cola company

  Jul 2013 - Mar 2015

  Information specialist

  • Restructure multiple SharePoints containing trainer materials, request forms, team project documents, and meeting notes into one team SharePoint with several levels of access and act as site administrator• Maintain training manuals, quick reference guides, and standard operating practices for Global Ingredients team that reflect upgrade to Picasso data system • Consult with Subject Matter Experts across globe to set technical term standards and create a style guide to standardize materials across training program• Perform routine formula, ingredient, and supplier data updates• Other duties included create presentations, analyst monthly data reports, troubleshoot day-to-day application issues across Ingredient team Show less

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  Gartner

  Mar 2015 - now

  • Acted as the primary contact for multiple research practices, overseeing various responsibilities such as setting timelines, negotiating priorities, mitigating risks, and explaining how these fit in Gartner's vision• Collaborated with stakeholders across the company to supprt the Content Leadership community in planning, managing, and delivering key initiatives to clients• Managed project intake process, including evaluating project requests, assessing resource availability, and aligning projects with strategic objectives.• Continuously reassess priorities based on the constantly changing business needs, ensuring optimal allocation of resources and timely project delivery.• Mentored new team members and colleagues, offering support, advice, and sharing feedback to facilitate their professional development• Guided team members and R&A Studio staff in effectively managing workload by providing guidance on best practices, streamlining processes, and providing in the moment feedback• Communicated learned information from production and project issues to team members and stakeholders, ensuring continuous improvement and knowledge sharing• Gathered data and insights from team members and stakeholdersto identify process inefficiencies and areas for improvement• Developed and implemented various tools and dashboards using Power BI, Google Sheets, and Excel Show less • Oversee the global editing team’s workload, including planning, intaking, managing and assigning multiple complex projects for internal partners• Track editor availability and assign projects, all while reassessing priorities based on the constantly changing business needs • Gather project requirements from internal clients to understand how best to complete on time, on brand and with high quality• Act as main point person with internal clients, setting timelines, negotiating priorities andexpectations, and owning and updating resources (calendar, content management system)accordingly Show less • Project manager for all the activities related to Magic Quadrants, which involved serving as main point of contact for vendors, survey creation, data collection, process timeline, and monitoring for any potential roadblocks• Reconcile data from a wide variety of sources using Power Query to create a single source of data used for planning and year-end close process• Created a collaborative system in Google Suite to assign tasks, track due dates, and share data across several groups• Subject Matter Expert on Branded Research council, which created toolkits and training materials on how to perform various project management processes within the company (globally)• Participated in pilot programs for new systems to determine risk, create best practices, and train associates • Assisted in Track management, logistics, and materials for symposium level events • Other duties included handling sensitive and confidential information for team managers and leads onboarding new hires and mentoring new coordinators • 2018 Global Research Practice Award, Exceptional Support in Outstanding Leadership and Business Impact category• 2018 Marketing and Communications Group Award, Exceptional Support Show less • Project manager for all the activities related to Magic Quadrants, which involved serving as main point of contact for vendors, survey creation, data collection, process timeline, and monitoring for any potential roadblocks.• Implemented team storage guidelines and best practices across multiple systems• Organized data from various systems to assist team leads and associates in analysis• Consolidate editorial calendar tasks into a trackable system across several internal groups• Other duties included global calendar management, hosting virtual meetings, distribution lists, travel support, expense entry, office supplies, on-boarding new team members Show less

  • Senior Project Manager

    Apr 2021 - now

  • Project Manager

    Oct 2019 - Mar 2021

  • Specialist

    Apr 2018 - Sept 2019

  • Coordinator

    Mar 2015 - Apr 2018