Experience

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  Grand sarovar premiere, mumbai

  Jun 2016 - Jul 2017

  Front desk staff

  Executed front desk responsibilities with precision, ensuring seamless guest experiences and satisfaction.Coordinated with various departments to uphold high standards of guest satisfaction, contributing to positive feedback and reviews.Honored as the Employee of the Month by Sarovar Group of Hotels & Resorts for outstanding performance and dedication.

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  Vfs global

  Jul 2017 - Jun 2020

  Guest relations executive

  Orchestrated client development initiatives through adept B2B and B2C sales tactics, managing a proficient team of 18 executives.Cultivated strategic partnerships with esteemed clients such as JP Morgan, Reliance, and ICICI Bank, fostering long-term business relationships.Garnered recognition as an Exceptional Performer, earning the Manager Award from VFS GLOBAL for consistently exceeding sales targets.Successfully marketed premium lounge cards to key clients, resulting in a 25% increase in revenue within the first quarter.Delivered unparalleled guest relations and upheld exceptional customer service standards, enhancing brand loyalty and customer satisfaction. Show less

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  Quality application solutions

  Jul 2021 - Jan 2024

  Operations executive

  Directed daily business operations, emphasizing efficiency enhancements and profit optimization.Managed key client accounts, including AU Small Finance Bank, achieving 2500 VKYC processes within a record timeframe of 10 days.Formulated and executed nationwide operations and sales strategies, resulting in the closure of multiple high-value deals and sustained client relationships.Conducted comprehensive market research, informing targeted marketing strategies and contributing to a 20% increase in client acquisition.Generated detailed reports and delivered impactful presentations to stakeholders, facilitating informed decision-making. Show less

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  Claptek

  Jan 2024 - now

  Key account manager

  Spearheaded day-to-day business operations, optimizing processes to drive efficiency and bolster profits.Cultivated and nurtured robust client relationships, aligning bespoke IT solutions with client objectives.Collaborated closely with clients to discern and address their long-term IT requirements, fostering sustainable partnerships.Proactively identified opportunities for upselling and cross-selling IT services and products, resulting in a 15% increase in revenue.Swiftly addressed client concerns, ensuring consistently high levels of satisfaction and retention. Show less