Experience

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  United states air force

  Jan 1988 - Jan 2013

  Command senior enlisted leader advising the commander and staff on all matters impacting 18,000 multi-service professionals at 92 locations worldwide, training more than 180,000 multi-national personnel annually in over 250 disciplines. Functional manager and mentor for 93 mid- and senior-level managers responsible for personnel training, development, and utilization; organization morale, culture and discipline; operations management; performance management; and employee recognition. Organization responsible for diverse areas including basic military training, aircraft maintenance, civil engineering, medical, computer, avionics, security forces, space and missiles operations/maintenance, and multiple intelligence disciplines. Organization is also responsible for all Joint Expeditionary Tasking (JET) combat skills training conducted at Army Power Projection Platforms. Show less Senior advisor to commander of multi-billion-dollar organization on organizing, training, developing, and equipping, 6,300 multi-service professionals providing tactical airlift and theater logistics support throughout the Asia-Pacific region. Assessed logistics and services business operations and provided improvement recommendations for executing contingency plans, community support programs and services supporting multi-national community populace of 11,000. Functional manager and mentor for 40 mid- and senior-level managers responsible for personnel training, development, and utilization; organization morale, culture and discipline; operations management; performance management; and employee recognition. Program lead for bilateral exchange programs designed to strengthen theater security cooperation; improve interoperability, cultural understanding, and relationship building with Japanese host communities and military counterparts; and, to influence capacity building with host nation military leaders. Show less Senior advisor to commander on organizing, training, developing, and equipping 5,000 professionals in multi-million-dollar support organization providing logistics, contracting, civil engineering, personnel, administrative, food, communications and security services to over 72,000 multi-service personnel. Assessed operations, personnel and budget programs to recommend or initiate actions to improve organization efficiency. Built relationships with local civic and business leaders to enhance community relations. Functional manager and mentor for four dozen mid- and senior-level managers responsible for personnel training, development, and utilization; organization morale, culture and discipline; operations management; performance management; and employee recognition. Show less Developed policies and procedures for effective personnel training and utilization, fleet management, and automation. Managed $1.1 billion, 20,000-vehicle fleet and 755 employee authorizations at 100 locations worldwide. Provided training, expertise, and technical guidance to location managers on vehicle policies, OSHA standards, Federal Acquisition Regulations and other regulatory requirements. Executed management reviews for unique vehicle issues related to organization and environmental functions. Formulated plans to support force structure realignments and Air and Space Expeditionary Force concepts. Conducted site activation task force, staff assistance, and vehicle validation visits. Augmented Inspector General teams as a transportation inspector. Show less Led 31 military and civilian personnel providing driver licensing, fleet management, maintenance control and analysis, and customer service center operations to 132 customer organizations at 23 locations. Managed $170 million, 2,950-vehicle fleet comprised of 205 types. Interfaced with 165 vehicle control officers and three independent maintenance organizations to efficiently and effectively maintain the Air Force’s largest vehicle fleet at the time. Analyzed performance data as basis for repairs, rotations to balance utilization, and to plan vehicle procurement strategies. Managed training and development for all assigned personnel. Show less Taught 120 hours of curriculum in Leadership and Management, Communications Skills and Profession of Arms curriculum areas. Prepared instructional aids to meet lesson objectives and enhance learning. Counseled, evaluated and advised students. Managed performance and written evaluation programs. Conducted statistical analyses of evaluations. Conducted training for new instructors and in-service training to enhance staff proficiency. Maintained lesson plans, textbooks, test and management devices, student workbooks, handouts, and lesson aids. Show less

  • Command Chief

    Jan 2007 - Jan 2013

  • Command Chief Master Sergeant, Second Air Force

    Jan 2009 - Jan 2011

  • Command Chief Master Sergeant, 374th Airlift Wing

    Jan 2007 - Jan 2009

  • Superintendent, 37th Mission Support Group

    Jan 2006 - Jan 2007

  • Superintendent, Vehicle Management Flight

    Jan 2005 - Jan 2006

  • Command Vehicle Operations Superintendent

    Jan 2003 - Jan 2005

  • Fleet Manager

    Jan 2001 - Jan 2003

  • Vehicle Operations Supervisor

    Jan 2000 - Jan 2001

  • Fleet Manager

    Jan 1999 - Jan 2000

  • Vehicle Operations Supervisor

    Jan 1996 - Jan 1999

  • Professional Military Education Instructor

    Jan 1993 - Jan 1996

  • Assistant Fleet Manager

    Jan 1990 - Jan 1993

  • Vehicle Operator

    Jan 1988 - Jan 1990
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  Us air force

  Sept 2011 - May 2013

  Command chief master sergeant, air force space command

  Command senior enlisted leader for one of 10 Air Force major commands, advising the commander and staff on human resources, budgeting, operations, and strategies for $12 billion enterprise comprised of 42,000 professionals at 134 locations worldwide. Functional manager and mentor for mid- and senior-level leaders at five organizational levels responsible for personnel training, development, and utilization; organization morale, culture, and discipline; operations management; performance management; and employee recognition. Served on the Air Force's Enlisted Force Development Panel, Army and Air Force Exchange Service Board of Directors, and Air Force Chief of Staff's consulting panel drafting the Global Vigilance, Global Reach, Global Power White Paper. Show less

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  Dickens consulting group llc

  Mar 2014 - Mar 2015

  Senior facilitator/coach
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  Sterling ford lincoln

  Dec 2014 - Mar 2015

  Sales consultant
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  Express scripts

  Mar 2015 - now

  Drives superior service for clients, consultants, and members through operational leadership of implementation and matrixed teams• Leads implementation of new clients and market expansions for existing clients• Attracts, develops, retains, and exports talent in serving best interests of internal and external stakeholders• Partners across business units and enterprise functions to deliver on promises • Drives innovation and continuous improvements to fuel quality, evolve services, and reduce risks and costs Show less Leads client service team providing strategic account management and consultation for federal and state clients. Drives superior client and customer service with focus on delivering programs and services that help clients achieve healthcare and business objectives. Essential functions include:• Attracting, developing, retaining, and promoting top talent to serve clients and customers• Developing client-centric relationships and championing client issues across the enterprise• Strategic business growth and development through differentiated value • Working with clients to make healthcare simple, affordable, and predictable Show less Leads exceptional team of account management and clinical professionals providing member and business process support and consultation to Air Force pharmacies globally in administering the TRICARE pharmacy benefit. Essential responsibilities include:• Planning, internal coordination, implementation, maintenance, and communication of client activities and performance• Serving as external senior leaders’ primary contact for developing and cultivating goals and strategies that support MTF priorities in delivering the pharmacy benefit• Working cross functionally to assure effective products are in place to present to clients in order to drive revenue and expand the core business• Acquiring, developing, promoting, and exporting talent Show less Account strategist for U.S. Air Force Military Treatment Facilities (MTF) in the Eastern US and Europe, covering nearly 200 pharmacy sites. Establishes and grows relationships with MTF leaders and staffs to support business plans, drive client satisfaction, and achieve corporate goals. Supports leadership and collaborates with internal partners on client engagement activity, expectations, and customer service needs. Resolves client issues and continuously seeks to improve service model. Self-motivated, results-oriented professional with a proven record of:• Servant leadership, crisis management, conflict resolution, and effective decision-making skills • Building teams, fostering strong relationships, and driving results to meet enterprise goals• Goal-driven resource management and budget planning, programming, and execution• Resolving complex problems with focus on continuous, sustainable improvements Show less

  • Senior Director - Health Plan Implementation

    Apr 2023 - now

  • Senior Director - Federal and Public Sector

    Jan 2020 - Sept 2023

  • Senior Director - Strategy and Business Planning

    Nov 2017 - Jan 2020

  • Director, Account Management, Air Force Military Treatment Facilities (MTF)

    Jan 2017 - Nov 2017

  • Account Executive, Air Force Military Treatment Facilities (MTF)

    Aug 2015 - Jan 2017

  • Senior Account Manager, Naval Military Treatment Facilities (MTF), Southeastern and European Regions

    Mar 2015 - Aug 2015