Experience

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  Dinneen buick pontiac lincoln mercury subaru

  Jun 1987 - Sept 1989

  Paint and body technician
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  Dinneen buick pontiac lincoln mercury subaru

  Oct 1991 - Dec 1991

  Alignment technician
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  Saturn

  Jun 1995 - Nov 1999

  Analyzed dealership business and financial data including profit, sales, cost of sales, return on investment, market penetration, competitive vehicle registrations. Reported dealership performance utilizing GM dealership operating statements. Led daily operations: productivity, quality, training, motivation, and personnel performance reviews of 10 employees. Launched the 1st automotive industry web application at Saturn.com to communicate with customers via e-mail.

  • Business Analyst

    Apr 1998 - Nov 1999

  • Customer Assistance Center Team Leader

    Jun 1995 - Mar 1998
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  General motors

  Dec 1999 - Mar 2008

  Executed sales and marketing initiatives as dealer wholesale representative for Saturn dealers in central Florida. Executed sales and marketing initiatives as dealer wholesale representative for Buick, Pontiac, GMC Truck dealers in central Florida. Managed dealership retail network expansion including the selection of dealer candidates,franchise agreement administration, market analysis and site selection, building construction, facility image, and implementation of sales and service operations in expanding markets. Executed sales and marketing initiatives as dealer wholesale representative for Saturn dealers in Arkansas, Louisiana, Oklahoma, Texas.

  • District Sales and Service Manager

    Mar 2007 - Mar 2008

  • District Sales Manager

    Aug 2006 - Feb 2007

  • Dealer Network Manager

    Jan 2004 - Jul 2006

  • District Sales and Service Manager

    Dec 1999 - Dec 2003
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  Saab automobile ab

  Apr 2008 - Aug 2008

  Saab remarketing and certified pre-owned manager

  Developed and implemented sales and marketing programs of Saab CPO vehicles for Saab Automobile U.S.A. Included development and execution of dealer program policies, procedures and compliance. Managed program and supplier relationship with Saab Customer and Roadside Assistance Centers.

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  Cadillac

  Sept 2008 - Oct 2010

  Conducted U.S. sales analysis to determine and support executive decisions for sales incentive strategies, dealer programs, national and in-market local advertising. Communicated to internal company stakeholders, and to dealers, daily sales performance, and dealer national sales and marketing programs through official communication channel. Executed sales and marketing initiatives as dealer wholesale representative for Cadillac, HUMMER, Saab dealers in metro Detroit, Michigan.

  • Senior Sales and Marketing Analyst

    Aug 2008 - Oct 2010

  • District Sales Manager

    Sept 2008 - Nov 2008
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  General motors

  Nov 2010 - Sept 2016

  Delivered world-class, leading in vehicle product and mobile technologies for contact center, OnStar, and dispatch services to GM customers having roadside events across the United States: Lock-out, emergency tow, flat tire, battery jump start, emergency fuel delivery. Led new business process design across the four GM customer contact centers in the United States and the Philippines, dealerships and field support staff. Make the customer experience a key reason why people want to buy GM products and services. Directed Customer Assistance, Dealer Support, and Service Parts Assistance activities for customers and dealers in the United States. Managerial oversight responsibility of contact center employees including recruiting, hiring, training, operations, employee motivation/discipline, and performance.

  • Manager, Roadside Services

    May 2015 - Sept 2016

  • Business Process Manager

    Oct 2013 - Apr 2015

  • Contact Center Site Manager

    Nov 2010 - Sept 2013
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  Cadillac

  Oct 2016 - now

  Manager, dealer network planning and dealer facilities

  Establish and maintain the Cadillac franchised network of dealerships having the best dealer operators, in the best locations, delivering the best in luxury sales and service experiences.