Experience

• 

  Resolution interiors

  Aug 2002 - Apr 2005

  Project manager

  Project Manager within a rapidly expanding Retail Interior Design Company. Promoted to Project Manager after one year’s service as a project coordinator. This role involved management of individual projects and programs of multi-store roll-outs alongside the role of customer account manager.

• 

  Chartered insurance institute

  May 2005 - Jul 2008

  Project manager

  Project Manager for the Customer Service department of the premier membership and educational body for the Insurance and Financial Planning industries operating in the UK and International markets. First Project Manager within Customer Service enabled me to define the role, introduce and develop appropriate methods of project management to achieve maximum benefits in terms of commercial return and service quality.

• 

  The collinson group

  Jul 2008 - Oct 2014

  Software is the core enabler of the loyalty propositions that deliver customer engagement and increased spend but the value to clients come the full end to end programme delivery. The value to the provider of the platform is delivered by the ongoing development of the accounts, providing customer insight and improved responses. Building on my proven track record my role of programme manager brings together the product development and clients deployment for strategically critical platform providing key value to client and supplier. Developed as client systems of the core configurable rules platform the content rich interfaces include; responsive designed member websites, native iOS and Android Mobile App's, call centre application, reporting, email campaign management and SMS communications, all of which are now required to play a part of the delivery. The responsibilities of my role include: • Manage and drive the programme of product development for strategic important configurable loyalty platform• Full financial management and reporting of the core product build and client deployments through both the implementation phase and the operational growth• Roadmap planning and prioritisation at product and board level • Project Management of client implementations• Communication to all internal and external stakeholders • Programme and Project level risk management and collective assessment• Resource management of technical and non-technical teams spread across the globe following agile methodologies• Coming up with innovative solutions to resolve or smooth conflicting priorities• Developing and maintaining the client support model, client upgrades Show less

  • Programme Manager

    Jan 2014 - Oct 2014

  • Senior Project Manager

    Jun 2012 - Dec 2013

  • IT Project Manager

    Jul 2008 - Jun 2012
• 

  Ellucian

  Oct 2014 - Dec 2017

  • Responsibility for Professional Service Services Consultancy Team & International Professional Services deployments• Full operational function for Quercus team; Hiring, Performance reviews, Bonus incentives• Managed P&L revenue targets, forecasting commitments and capacity modelling• Central point of contact with Cloud Services and R&D teams to drive enablement requirements and specifications into solutions & Supported all aspects of Ellucian solution sales activities• Proactively addressed service delivery issues, developed solutions/options to these issues and took ownership of the result to drive successful project outcomes• Scoping and Pricing for direct and channel partner implementation• Maintained a strong partner ecosystem and framework for enabling partners Show less Senior Project Manager for Professional Services team for student management systems delivered across the E2AP region. Externally I am managing the process of implementing and upgrading student management systems and introducing new functionality for clients across the E2AP region for cloud hosted and on premise solutions. Internally I am developing the internal processes, practices and methodologies to enable growth across the region both via direct and channel partners.My responsibilities include:• Taking clients from pre-sales through full cycle implementation and into live service• Resourcing of Professional Services team and IT Team to meet internal and external requirements• Redeveloping implementation methodology, productising implementation as much as possible to improve consistency and time to value to align with aggressive growth plans and scaling through channel partners • Developing new processes, training and support materials to support implementation and product launch• Scoping and developing requirements for custom enhancements, baseline product development and full system implementation • Account Management and Client governance responsibilities for key clients, maintaining relationship and developing the client roadmap• Being the face of professional services for pre-sales activities, pitch presentations and facilitating discovery activities to ensure the scope and expectations for projects are set early and achievable• Working on all aspects of billing, budgeting, financial reporting and revenue recognition process • Reporting on project status and prioritisation with the regional management team• Presentation of new products and services at industry events • Maternity leave cover for Professional Services Director. Show less

  • Director Programme Managment

    Apr 2017 - Dec 2017

  • Senior Project Manager

    Oct 2014 - Dec 2017
• 

  Kainos

  Jan 2018 - now

  Capabilities are a strategic imperative in building a skilled workforce to deliver excellentsolutions for our clients. The Engagement Manager Capability Lead plays a critical role to ensure Kainos are getting the best from our people, building communities of practice, and that we are operating effectively as an EMEA region, whilst at the same time driving innovation through the delivery of new commercial offerings and improving how we deliver value to our customers. Responsible for ensuring the implementation and Client success of enterprise scale Workday solutions for clients by leading client business teams and internal delivery teams through business and system transformation from sale through configuration, testing and transition into Live Service. Responsible for ensuring the implementation and Client success of enterprise scale Workday solutions for clients by leading client business teams and internal delivery teams through business and system transformation from sale through configuration, testing and transition into Live Service.

  • EMEA Engagement Management Capability Lead

    Aug 2023 - now

  • Principal Workday Engagement Manager

    Dec 2021 - now

  • Engagement Manager

    Jan 2018 - Nov 2021