Experience

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  Pt svara inovasi indonesia

  Jul 2019 - Aug 2024

  ● Performed 40+ software installations & updates for users.● Manage and handle user complaints effectively, achieving an average resolution time of less than 24 hours.● Perform accurate troubleshooting and diagnosis with a problem resolution rate reaching 95%.● Conduct training and follow-up to users in using the software in an easy-to-understand manner to increase understanding of the technology used.● Create easy-to-understand software usage guidelines.● Rollout 40+ applications to the Play Store with a percentage of 100%● Review and test new software features before rolling out to production and users.● Reported 50+ bugs & requests on software using clickup. Show less

  • Technical Support & QA Manual

    Jan 2022 - Aug 2024

  • Technical Support

    Jan 2020 - Dec 2021

  • Technical Support

    Jul 2019 - Dec 2019