Experience

• 

  Metlife

  Sept 2016 - Dec 2019

  Sr associate - technology services

  • Segregation of Duties: Implemented and enforced segregation of duties (SoD) principles to minimize risk and ensure compliance with organizational policies and regulatory requirements. Worked closely with audit teams to identify and resolve SoD conflicts.• User Profile Management in SailPoint: Managed user profiles using SailPoint, including provisioning, de-provisioning, and access modifications. Ensured that user access levels were appropriate and aligned with their job functions.• Access Certification: Conducted regular access certification campaigns to review and validate user access rights. Coordinated with business unit leaders and application owners to ensure timely and accurate certifications.• ServiceNow Tickets: Handled and resolved ServiceNow tickets related to identity and access management (IAM). Provided timely support and solutions for user access issues, account requests, and system access changes.• User Support: Provide support and troubleshooting for access-related issues, ensuring prompt resolution, and maintaining high levels of user satisfaction. Show less

• 

  Genpact

  Dec 2019 - Apr 2022

  Management trainee

  • Account Management: Directed the administration of user accounts and access privileges, ensuring precise and timely provisioning within the identity management framework.• IAM Coordination: Worked closely with the IAM team to ensure appropriate resource access, aligning with organizational requirements.• Access Requirement Gathering: Collaborated with internal clients, business analysts, and application teams to gather and interpret access requirements, facilitating seamless access control.• Deprovisioning: Managed the deactivation and revocation of user accounts across multiple applications, ensuring compliance with security protocols.• Compliance Monitoring: Ensured compliance with security guidelines and regulatory requirements through effective access management.• Technical Support: Provided expert troubleshooting and support for access-related issues, maintaining high standards of user service.• Procedure Documentation: Authored detailed documentation of access management processes, contributing to a knowledge base of best practices and procedural guidelines. Show less

• 

  Metlife

  Apr 2022 - now

  Information technology specialist

  • Identity Management: Administer user accounts and access privileges within the organization’s identity management system, ensuring accurate and timely provisioning and deprovisioning of access.• Access Control: Collaborate closely with the Identity and Access Management (IAM) team to ensure that employees and stakeholders have appropriate access to critical resources, adhering to the principle of least privilege.• Requirements Gathering: Engage with internal customers, business analysts, and application teams to gather and analyse access requirements, translating business needs into technical specifications and access controls.• Account Termination: Oversee the termination and revocation of user accounts for multiple MetLife applications, ensuring compliance with security policies and protocols.• Security Compliance: Maintain adherence to organizational security policies, procedures, and regulatory requirements, minimizing risks associated with unauthorized access.• User Support: Provide support and troubleshooting for access-related issues, ensuring prompt resolution and maintaining high levels of user satisfaction.• Documentation: Document access management processes and procedures, creating a robust repository of best practices and guidelines for future reference. Show less