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Mohit Malhar

Mohit malhar

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location of Mohit MalharDelhi, India
Phone number of Mohit Malhar+91 xxxx xxxxx
Followers of Mohit Malhar3000 followers

  • Timeline

    Aug 2004 - Aug 2005

    Customer Service Representative

    InTouch Solutions Pvt. Ltd.
    Aug 2005 - Aug 2007

    Insurance Executive

    EXL
    Sept 2007 - Jun 2014

    Deputy Manager

    XL Catlin
    Gurgaon, India
    Jun 2014 - Mar 2015

    Senior Manager

    Xceedance
    Jun 2015 - Apr 2021

    Manager

    XL Catlin
    Current Company
    Apr 2018 - now

    Senior Manager

    AXA XL
    Gurugram, Haryana, India

  • Skills

    Process improvement
    Insurance
    Team management
    Analysis
    Training
    Business analysis
    Business process improvement
    Vendor management
    Mis
    Business process
    Requirements analysis
    Service delivery
    Risk management
    Requirements gathering
    Management
    Management information systems
    Crm

  • About me

    * Six Sigma GB certified result oriented professional with proven success of over 10+ years of rich experience managing Insurance Operations * New business set up managed process migration, transition and stabilization from pilot batch state to Business as Usual * Proficient at managing teams for running successful process operations & experienced in developing procedures, process manuals and service standards for business excellence * Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning * Experience of conceptualizing & implementing Quality Improvements projects Specialties: 1. Operations and Client Management 2. Process Training and Manuals 3. Process Implementation & Stabilization

  • Education

    • Dl dav model school, shalimar bagh, delhi

      -

    • Symbiosis

      -
      Pgdbm operations

    • Institute of technology and science

      2001 - 2004
      Bachelor of computer applications (bca)

  • Experience

    • Intouch solutions pvt. ltd.

      Aug 2004 - Aug 2005
      Customer service representative

      • Responsible for handling customer queries for one of the big mobile service provider in Delhi in regards to billing and value added services.• Managing team breaks and handling escalations.

    • Exl

      Aug 2005 - Aug 2007
      Insurance executive

      • Processed Life Insurance claims and Disbursements• Specialized in interest sensitive policies having minimum turnaround time • Handled specialized transactions such as Cash Surrender, Loan and Fund Withdrawal

    • Xl catlin

      Sept 2007 - Jun 2014

      • Mentoring the team members in all the P&C processes like Submissions received by U/W’s preparing quotes for Underwriters, running loss run reports requested by the brokers, coding and issuance of pollution, property and casualty line policies etc. • Work on the user acceptance testing (UAT testing) • Coding and Issuance of risks related to Casualty line of business like Workers Compensation, General Liability and Auto Liability providing the required coverage to the customers (US process)• Preparing Rating sheets for Workers Compensation and Auto Liability policies• Processing premium and non-premium bearing Endorsements for Workers Compensation, General Liability and Auto Liability policies

      • Deputy Manager

        Apr 2014 - Jun 2014

      • Assistant Manager

        Apr 2012 - Mar 2014

      • Senior Process Specialist

        Apr 2009 - Mar 2012

      • Process Specialist

        Sept 2007 - Mar 2009

    • Xceedance

      Jun 2014 - Mar 2015
      Senior manager

    • Xl catlin

      Jun 2015 - Apr 2021

      • Manager

        Apr 2017 - Apr 2021

      • Deputy Manager

        Jun 2015 - Apr 2017

    • Axa xl

      Apr 2018 - now

      • Senior Manager

        Apr 2021 - now

      • Manager

        Apr 2018 - Apr 2021

  • Licenses & Certifications

    • Lean six sigma green belt

      Qai
      Jan 2014