Experience

• 

  Invesco ltd.

  Nov 2011 - Apr 2019

  Responsible for delivery of projects within Distribution and Oversight teams in the capacity of Business Analyst or Project Manager. Seconded to Operational Implementation Lead for a large digital platform project. Key Experience includes: Wealth Products, Platform Implementation, Target Operating Model Design, Customer Servicing Excellence, Financial Crime Controls & Technical Knowledge Transfer. Responsible for running the training workstream on technical, regulatory and strategic projects. I also had responsibility for providing coaching and training to the in house contact centre as well as implementing and running the Induction Programme for Distribution teams across EMEA. Key experience includes: Training Needs Analysis, Training Design, Training Delivery, Outsourcing, Communication Management, Support Material Design and Coaching. Responsible for responding to inbound customer queries and complaints and later seconded to look after the training academy which entailed training, monitoring and coaching over 25 new hires across a 8 month period.

  • Business Analyst

    Mar 2017 - Apr 2019

  • Development Advisor

    Jun 2013 - Mar 2017

  • Client Services Executive

    Nov 2011 - Jun 2013
• 

  Evolve.

  May 2019 - now

  Founder & change consultant