Experience

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  Getit infomediary limited,bangalore

  Jul 2001 - Jan 2003

  Sales executive

  Making calls to customers ,taking appointment & making personal visit to the clients Understanding the need of the customer & recommending him proper ad. programme. Study different market segment through Newspaper , TV & various other media. Preparing different artworks , layouts for customers. Making daily sales report , weekly sales report & telecall report. Preparing performance monitor to accurately monitor the performance. Conducting workshops , Quiz’s for better understanding &learning. Show less

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  Shyam telelink ltd

  Aug 2003 - Aug 2006

  Team leader- customer services

  * Shyam Telelink Ltd is A joint venture of Shyam Telecom, PTT Gangdong China and Harris Corporation U.S. License holder for basic telephony services in Rajasthan Manage a team of call center executives & ensuring call taking as per the standard Help the team in online resolution of all the queries and complaints; attend to all the disputed cases. Train , evaluate and motivate team members as per business needs and maintaining a rating sheet to score agents on their performance and provide training for future improvement. Familiar with report making; ACD report, Daily summary report, Executive summary report,Daily sheater, CDR . Taking Inbound Calls , understanding the customer need and problem and providing them best available solutions by synchronization between various departments as per company norms. Register complaints and forward them into the concerned ensuring the clients for the resolution so as to maintain their confidence. Show less

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  Standard chartered bank

  Sept 2006 - May 2008

  Phone banking & loan serv

  Handling the escalated queries requests and complaints for walk-in customers and on phone as well and make sure that all the Requests and complaints get resolved in TAT, handling various financial & qualitative reports

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  Reliance nippon life insurance

  Jun 2008 - Jun 2010

  Asst branch service manager

  End to end responsibility of Operations, Underwriting, Training, Admin, Finance, Compliance, Services, HR for 16 Branches, having major focus on Quality recruitment, HR COC, Team Management, Training & regional Underwriting (Capacity & Risk analysis): Hiring new candidates with proper man power planning programs in consideration, insuring proper guidance & training, motivating them towards job satisfaction & ensuring attrition level to be at minimum level. Recruitment drive for earliest closure of vacant positions in the region, driving emp. Ref. program, etc as speedy tools. Coordination with local placements for recruitment & get their payout processed in time after 2nd payroll of the employee. Timely closure of joining formalities for in time payroll updation for entire region (16 branches) & all hr related queries in co-ordination with zonal HR at UP. Induction planning of new employees by coordinating with Zonal HR. HR COC training, ie; attendance updation, leave policy, medical benefits, insurance coverage, target achievement/shortage, promotion cycle, separation process, non performance parameters, notice period, etc. Responsible for forwarding appraisal & performance report of team members to higher management & driving the same for other departments being local HR of the region. Issuing warning letters & PIP’s, exit interviews for employees leaving the org. & submission of the report to L3 Zonal HR & reporting manager. Handling labor insp. Audits, arranging HR audits & taking care of the closure of emp. Issues pertaining to performance, HR, contest & issuance. Responsible for all Operational, underwriting, HR, Admin & Finance activities at all these branches eg; ARF Login, Exam scheduling, Licensing, NB Login, Receipting, Issuance (at branch level), Finance activity, Admin, Decentralized Commission cheque printing, Servicing, Vendor management, Escalation Handling, HR Activities. Show less

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  Freelance trainer

  Sept 2013 - May 2016

  Insurance, selling skills & motivational speaker

  Fellow from Indian Institute of Insurance, offering product training for insurance & banking products, Soft Skills & Induction training. Assignments done for Insurance, Bank & Colleges. Setup of Training processes for commercial vehicle/business loan/home loan division as per requirement of the client. Content development & calibration for various training as per business requirement. Taking VOC & working towards process improvement. Call audits & sharing the feedback with executives for better customer satisfaction & enhanced brand image. Conduct classes for behavioral skills, sales, soft skills, personality development & communication. Imparted product, process & skill training at various Banks (via NIIT), Brokerage houses, Insurance brokerage firms, Tour offices, School & Colleges in Indore & Jaipur. Training Need Identification: Understand the training needs, Content development for employee training & ensure all identified training needs are addressed as per defined timeline. Training Programs Delivery: Conduct functional and behavioral training for employees as identified. Conduct induction and on-the-job training for new hires and provide recommendations for improvement, Track the quality of process followed by call center executives. Training Effectiveness and Reporting: Evaluate the effectiveness of training programs & ensure high engagement levels in the team. Training on Financial needs & planning, Loans, Banking, life, health & General insurance product & terminology. Show less

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  Icici foundation for inclusive growth

  Jun 2016 - May 2019

  Sn. trainer - selling skills

  As a trainer we ensure to build a workforce that can meet its current and future business objectives and deliver quality human resource that meet customer's needs by developing skills and helping individuals reach their potential and making it easier for companies to attract and retain a quality workforce. Imparting of quality training on time everyday along with filling in of application forms and other pre and post training activities deemed necessary.  Mobilization and placement of candidates for enrollment in various courses, selecting the right candidates for training while training enrollments. Candidate's career counseling and helping them to choose the right vocational training as per the needs and growth.  Trainee's psychological counseling for improving the performance in life and career, with Training on Loans, Banking, life, health & General insurance product & terminology. Ensure that the Code of Conduct is duly administered and adhered.  Ensure maintenance of day wise module and curriculum of each courses/trades and daily log for the course being conducted and the same to be displayed in the classroom.  Ensure all quality parameters maintained and process entrusted in training.  Identification of prospective clients for placement and understanding their requirements Managing recruiters and coordinating with them as per the requirements provided and screening the right candidates.  Ensuring that the candidates attend the interviews as per schedule.  Delivering vocational training on Life Skills, Selling Skills, Leadership, Customer Services, Soft Skills, Business Communication, Personality Development, Grooming & Etiquettes, Computer app. & Financial Products & Servicing. Assisting Centre Head in running the operations of the academy and ensuring training assets and admin support is provided to all trainers. Conducting the first round of Interview and training demonstration for new Trainers. Show less

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  Eureka forbes ltd

  Jul 2019 - Jan 2020

  Region head-training

  Region Head-Training

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  Atcs inc.

  Feb 2020 - Dec 2021

  Senior associate consultant
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  Course5i

  Dec 2021 - now

  Manager digital reasearch and insights