Experience

• 

  Delaware north uk

  Apr 2008 - May 2010

  Network administrator

  1st & 2nd line support for all retail stores in Wembley Stadium using MICROS ERP.Troubleshooting and customer facing

• 

  Orange business services

  Oct 2010 - May 2022

  Delivering IT Customer Service Management for a portfolio of customers for the services such as Flexible Housing (Cloud) / Security / Incident and Change Mgmt. Strategy & Transformation for Operations Participated in Service Delivery Operation - Proactive Problem Mgmt. - Capacity Management - SIPs & Customer Satisfaction. Working Agile with the customer (Consulting, SIPs, Service Delivery,Incident Mgmt. & more) Service Implementation coordinator for EU & ASIA region telecom service providers to Orange. (Build Phase)Process Owner for COG / MOG / RACI / Implementation Guide / HOTO / (Handover to Operation) Functional Management Project Manager for cost optimization of devices on the Orange network backbone.

  • ITCSM / Process & Service Delivery Management

    Sept 2021 - May 2022

  • Senior Business Support Management

    Jul 2020 - Sept 2021

  • Capacity Manager for Heineken

    Sept 2018 - Jul 2020

  • International Implementation Manager

    Oct 2016 - Sept 2018

  • Moblity Service Management - Orange Mobile Enterprise

    Aug 2013 - Sept 2016

  • Access Optimization Manager (AOM)

    Oct 2010 - Nov 2013
• 

  Accenture

  May 2022 - now

  Project Technical Coordinator/Manager with Microsoft AzureScoping & Planning-Define process required for Move 2 Cloud-Conduct workshop for technical plan with clientResource Management-Engage resource and assign taskAssessment Discovery-Consolidate data from questionnaire and discovery tool-Define migration strategyBuild & Test-Deploy Network flow opening for Mobility Service & Replication Appliances-Deploy/Test & Coordinate migration activities-Install/Deploy administration tool to server-Coordinate with Stakeholders for SOP readinessMigration Factory-Review & Validate technical plan with client/external related party-Migration Chronogram(RUNBOOK for Cut-over Date/Roll back) Creation & Validation-Creates Product Hand Book (PHB)Transition/Handover-Create deliverables / perquisites list for transition / Build 2 Run-Plan & Organize B2R/Transition with stakeholder-Send GO LIVE communicationOS Windows/ Red Hat / UbuntuINFRAOn-Premise + Cloud Service ProvidersPrivate & Public CloudMIDDLEWARESQL, Oracle, IIS, Apache, NGINX, Citrix, Jboss, Tomcat, RabbitmqMONITORINGZabbix, Site 24/7, Data DigBACK UPVeeam, AWS, Azure, GCPOTHERS Inventory -> OCS / FusionWSUS -> PatchingSentinelOne -> Antivirus Show less

  • Project Management Officer

    Mar 2023 - now

  • Technical Project Coordinator for AZURE/AWS

    May 2022 - Apr 2023