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Mauricio Sevilla Britto

Mauricio Sevilla Britto

Help Desk Government Intranet

Followers of Mauricio Sevilla Britto35000 followers
location of Mauricio Sevilla BrittoColombia

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  • Timeline

  • About me

    Technical Support Applicactions

  • Education

    • Teinco Corporación Tecnológica Industrial Colombiana

      2024 - 2025
      Systems Engineer Computer Systems Networking and Telecommunications Bachelor Degree

      Activities and Societies: I am fully willing to participate in projects as a Specifier/Functional/Business Analyst, Collaboration in teams as a Software Quality Leader. Management of development initiatives as Software Development Manager and Leader, Contribution in tasks as Software Development Engineer and Software Testing Analyst. Design and planning as a Software Architect. Systems management as Information Systems Manager. Software Engineering is a vital discipline in the modern world, where technology plays a crucial role in almost all aspects of life. Software engineers not only build applications and systems, they also continually innovate and improve the way we interact with technology. With a wide range of roles and responsibilities, Software Engineering offers opportunities for those passionate about solving complex problems and creating impactful solutions.

    • "Humberto Velázquez García" Vocational Technical Training Institute

      2000 - 2003
      Professional Systems Technician Software development.

      Activities and Societies: I developed the personnel management system in my institution.

    • Unilatina International College

      2011 - 2015
      Technology in Business Management Business Administration and Management, General Technology in Business Management

    • National Learning Service (SENA)

      2017 - 2019
      Analysis and Development of Information Systems Computer Software Engineering Technology in Analysis and Development of Information Systems

      Activities and Societies: Analysis, Development, Software Implementation, with the aim of adapting, applying and managing new technologies in any computer system of an organization. Analysis, Development, Software Implementation, with the aim of adapting, applying and managing new technologies in any computer system of an organization.

  • Experience

    • BPM Consulting Ltda

      Oct 2009 - Jan 2013
      Help Desk Government Intranet

      The help desk of the Government Intranet is intended to solve incidents of users of Online Government Technological Solutions, services of the Colombian High Speed Network RAVEC and the Data Center. The 1st level advisor must be able to identify the importance of the failure, requirement or request for change, submit it to the department in charge, with accurate information so that the cases generated can be resolved with the greatest effectiveness.

    • Teleperformance Colombia

      Jan 2013 - Jul 2015
      Technical Support Microsoft

      Management and resolution of technical incidents on Microsoft products, as well as assistance on Licensing Processes, Activation, Installation and configuration of applications from the Microsoft portfolio. Application of Premium Procedures, on clients with coverage, in relation to operating system optimizations, scanning management and antivirus coverage, as well as payments per incident.

    • ConfiguroWeb

      Jun 2013 - now
      Owner

      Founder of ConfiguroWeb, a blog post where the subject of web development is widely discussed with PHP, MySQL, Javascript, Python, Node js technologies.

    • Kata Software

      Jul 2015 - Aug 2023
      Developer Onboarding Consultant

      Developer Product Onboarding Consultant managing the implementation of Kata Software solutions to Microfinance Companies, applying software development processes in Javascript, FXL language, one of Kata Software's own, MySQL database management, Mongo DB, Storage Explorer, rest API, SOAP , among other processes.

    • ScotiaGBS Colombia del grupo Scotiabank

      Nov 2023 - now
      IT Support Analysts

      As a Support Analyst at Scotiabank GBS, I ensured peak performance by maintaining and troubleshooting IT systems and resolving incidents efficiently. I handled infrastructure and software issues within defined SLAs. Proudly part of a proactive team supporting 26+ global operations with outstanding satisfaction and resolution rates.

  • Licenses & Certifications