Experience

• 

  Oceansoft international

  Oct 1998 - Jul 1999

  Programmer
• 

  Brisk communications

  Aug 1999 - Apr 2000

  Junior software engineer
• 

  Kernex microsystems india ltd

  May 2000 - Jan 2002

  Unix system administrator
• 

  Network solutions pvt. ltd. - an ibm company

  Oct 2001 - Sept 2003

  Technical team member
• 

  Wipro technologies

  Oct 2003 - Feb 2008

  Technical cosultant
• 

  Infosys

  Mar 2008 - now

  • Leading the Cyber Security Presales, SoW Documentation, and Due Diligence for various offerings like Cyber Watch, Cyber Scan, and Cyber Intel.• Managed program and team, handled customer onboarding to SOC platform, and ensured smooth service delivery.• Demonstrated technical solutions to clients, managed invoices, and effectively handled escalations. Responsible for Managing Enterprise and Carrier Voice Technologies (TDM and VoIP) for the USA and Europe based Clients via Managed Support Services. It includes various process management like Request Fulfillment, Incident Management, Change Management and Problem Management, Stakeholder Management and Escalation Management.

  • Cyber Security Manager (Program Management, Presales, SOC and Service Delivery)

    Sept 2014 - now

  • Lead Consultant

    Mar 2008 - Aug 2014