Pankaj Sharma

Experience

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  Softcall Communication Ltd

  Jul 2012 - Jun 2013

  NOC engneer

  • Checking redundancy of customer in Back Office and Porta Billing• Testing of call quality for different destinations and reporting.• Trouble Shooting though the Team Viewer and fixing the problem of customer.• Chat and email support.• Testing different vendors, deploying, creating connections, testing calls.• Checking quality of calls, routes, and rates with vendors.• Frequent Rates amendments in PortaOne.• Routing calls as per quality of service, rates, block/unblock vendors for specific region. • Updating the ASR and ACD to manager.• Checking payment gateways, payments made, order authorization, adding funds to accounts.• Resolve the issue of customer in chat or email, etc. Show less

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  Cloud Ccc

  Aug 2013 - Jun 2015

  NOC ENGNEER

  • Working on VoIP platform as VoIP switches, PortaOne, itel Switch plus • Troubleshooting of Clients Problems through chat process and voice..• Configuring Voice Gateways with SIP• Troubleshooting by using GUI in PortaOne.• Working on the latest SIP, protocols with the supported Voice Codec like G729, G723, G711 etc.• Checks the route as per Parameter like PDD, ASR, ACD, FAS.• Configuration, Troubleshooting and testing of VOIP services for NOC, clients and carriers.• VoIP Switch Administrator.• Configuration, Troubleshooting and testing of VOIP services.• Responsible for NOC(Network Operations), Clients and Carriers.• NOC Handling (National, International).• Troubleshooting by means of SIP Signaling Messages and the ISDN Cause Code.• Troubleshooting issue related voice codecs G723,G729,G711 etc.• Configuration of GW, GK , Toll Free, Call Back, Call Shop, IVR clients etc• Troubleshooting of Issues (Call drop, Voice Problem, call Failed, codec Issues, PDD, All type of Signaling issues etc).• Troubleshooting the network for connectivity related issues to trace the source of problem• Configuration of clients Accounts on switch.• Making Endpoints, Calling Plan, Pins, Bindings, Routes etc.• Call tracing with Wire shark. Show less

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  Lotus Telecom

  Jun 2015 - Sept 2015

  Sales Manager

  We provide wholesale premium, standerd route, CC route and Reseller panel

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  Pai Communication ltd

  Sept 2016 - Nov 2019

  Network Operations Center Engineer