Jasson Calderón Villalobos

Jasson Calderón Villalobos

Technical Support Analyst

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location of Jasson Calderón VillalobosCartago, Costa Rica

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  • Timeline

  • About me

    Technical PM | Scrum Master | Agile | E-Commerce | FinTech | AI | RPA | Migrations | Software Development

  • Education

    • Tecnológico de Costa Rica

      2022 - 2022
      Tecnicatura Project Management
    • ENEB - Escuela de Negocios Europea de Barcelona

      2023 - 2025
      Master of Business Administration - MBA Business Management and Administration
    • ENEB - Escuela de Negocios Europea de Barcelona

      2023 - 2025
      Master's degree Project Management
    • Universidad Cenfotec

      2015 - 2017
      Tecnicatura Software Development
  • Experience

    • Tek Experts

      Sept 2016 - Sept 2017
      Technical Support Analyst

      - Engaged with high strategic customers such as BBVA, Bank of America, Western Union, among others.- Top performer.

    • Banco Davivienda

      Jan 2018 - Jun 2018
      Software Developer

      - Engaged in the use of SINPE technology for domestic transfers and SWIFT technology for international transfers.

    • Experian

      Jun 2018 - Oct 2024

      - Tracking, controlling, and managing multidisciplinary teams of over 20 individuals. - Developed and implemented the 'Special Migration Agile' Methodology (scrum variant). - Conducted trainings, managed schedules, and handled stakeholder. - Engaged with high strategic customers such as Bank of America, Wells Fargo, Capital One, JP Morgan Chase, among others.- Responsible for the NSPP process migration from COBOL technology to cloud AWS. - Worked in Audience Engine/EZPTR, an initiative that implemented a web tool solution and modified the back-end process, making it simpler and faster. - Obtained YB Six Sigma via I&D billing automation with RPA. - Led the 'Best Practicing Together' initiative to lead and improve the team KPIs.

      • Project Coordinator

        Aug 2022 - Oct 2024
      • Processing Analyst 2

        Oct 2021 - Aug 2022
      • Processing Analyst

        Jun 2018 - Oct 2021
  • Licenses & Certifications