Venkata Srinivasa Rao Vedula

Experience

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  NIIT - Visakhapatnam Centre

  Mar 1998 - May 2001

  Network Administrator

   Designed of High Speed network layout and deployment of Microsoft OS Windows NT Server 4.0.  Deployment of Windows NT server technology in the current corporate network with multiple domain models, utilizing DHCP, DNS of Windows NT for the fully manageable and flexible networks. Installed 50+ nodes with all software needed at 5 different locations. Windows NT servers are configured as DHCP Servers to allocate IP address automatically, depending on the groups and methodology involved in the process of that division. Administration and maintenance of Proxy Server.  Trouble-shooting of all systems (Hardware & Software). Show less

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  Intense Technologies Ltd.

  Feb 2002 - Apr 2011

  Project Manager - Delivery

  - Coordination with Client/Customer for undertaking Project Activities - Keeping Project on Track- One Point of Contact between the Client and Team Backend for taking up Project Activities both Onsite and Off Site along with keeping up with safe tracking of Project Deliverables.- To Ensure that we achieve the utmost Client satisfaction by displaying skills, talent, earnestness and prompt resolution as and when required in every activity taken up by our team.- Providing solutions and taking up CR’s from Client for new business processes discovered during implementation of current agreed Scope.- Initiation of Activities within team for internal team growth by swapping roles on case to case basis so that all team members are equipped with common base and repository of knowledge.With around 9 years of Industry experience in various Roles such as Project Manager, Project Lead, Technical Consultant consisting of experiences implementing and supporting Solutions with Clients such as Etisalat, Bharti Airtel, Loop Mobile and many more.Over this period acquired expertise in assisting our clients as mentioned below :-• Business Requirement Study• System Requirement/Implementation Study• Project Tracking / Implementation• Providing Operations Support (if necessary)• Customer Service Show less

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  Etisalat DB Telecom Pvt. Ltd.

  Apr 2011 - Mar 2012

  Manager IT - Telecom Operations

  - Manage information technology and computer systems like DMS, DMS with Workflow, CAAPS and Address/Tele/Credit Verification, EBPP for Postpaid bill delivery, CRM- Understand Business requirements and propose solution- Make sure that all the E2E requirements are covered thru the solution.- Coordination with CSD/Partner teams for undertaking solution related activities- Make sure the solution is deployed and performing as per requirement- One Point of Contact between the CSD and Partner teams backend for taking up application related activities along with keeping up with track of application deliverables.- To ensure that we achieve the utmost Business(CSD) satisfaction by displaying skills, talent, earnestness and prompt resolution as and when required in every activity taken up by our team.- Providing solutions and taking up CR’s from CSD for new business processes discovered after implementation.- Monitor and maintain technology to ensure maximum access- Complete knowledge sharing with internal team members.- Perform other related tasks as required during working hoursWith the current Telecom Industry experience in IT Manager role consisting of experiences identifying, implementing and supporting solutions.Over this period acquired expertise in assisting various teams as mentioned below :-• Business Requirement Study• Solution identification & implementation• Multiple Application Tracking Show less

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  Intense Technologies Limited

  Mar 2012 - Sept 2017

  Program Manager / Account Owner

   Program/Operations Manager and Account Owner – Delivery (Professional Services) between Mar2012 – Sep/2017- Coordination with Client/Customer for undertaking Project Activities/CRs/OPS- Keeping Project/CRs on Track- One Point of Contact between the Client, OPS, Support and Backend Team for taking up Project/CR Activities both Onsite and Off Site along with keeping up with safe tracking of Project Deliverables.- To Ensure that we achieve the utmost Client satisfaction by displaying skills, talent, earnestness and prompt resolution as and when required in every activity taken up by the team.- Providing solutions and taking up CR’s from Client for new business processes discovered during implementation of current agreed Scope.- Initiation of Activities within team for internal team growth by swapping roles on case to case basis so that all team members are equipped with common base and repository of knowledge.- Managing the Projects/CRs with minimum number of Tactical Team members.- Coordinating with OPS, Support and backend teams wrt the resolution/fixes for the issues raised within the TAT.With around 17+ years of Industry experience in various Roles such as Program/Project/Operations Manager, Account Owner, Project Lead, Technical Consultant consisting of experiences implementing and supporting Solutions with Clients such as Bharti Airtel India (PAN India) & Africa (16 Countries), GE Money, EtisalatDB, MTS etc.Over this period acquired expertise in assisting our clients as mentioned below :-• Business Requirement Study• System Requirement/Implementation Study• Project/CRs Tracking / Implementation• Providing Operations Support and close issues in agreed TAT• Customer Service• Owning and managing multiple Projects in same account. Show less

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  XEROX India Ltd

  Sept 2017 - now

  Application Manager

  Application Manager IT GAO / Analyst II, IM Service Delivery from Sep2018 till date.- Should be able to manage any application by ensuring zero Application unavailability. - Make sure the Transition process is successful and ensure 100% BAU AS-IS process. - Coordination with Partners/Business Admins/Business Managers/Backend IT Teams wrt tickets closure- Provide coordination support for different applications like SAP/Impartner/SFDC/ESAP/OSM/S3/PPMx/EBIP/Freeze Exception/PeopleSoft/Oracle Rightnow Chat.- Keeping Track on all tickets in different applications and make sure that they are closed in the agreed TAT by getting in touch with the team and Technical teams.- Prioritize the Sev 1 and Sev 2 tickets, ensure meeting is set with all stake holders and ensure quick closure, seek RCA, update the required formats and complete update is shared with Management.- Handling escalations to ensure the tickets/issues closure and escalate the tickets/issues to next levels in case the expectations are not met.- Create/review the necessary process documentation and share with all stake holders. Ensure all the process related information is made available on Company’s Shared drives/folders.- Discuss and guide the team members in terms of addressing tickets, improving communication, technical skills required to handle processes etc- Monitor the team performance and provide feedback to the team members and also suggest few improvement areas.- Perform other tasks like creating/sharing roasters, weekly & adhoc reports sharing, updating timesheets, attend all general meetings etcOver this period acquired expertise in assisting Xerox Partners as mentioned below :-• Applications/Partners/Internal Users Operations Service/Support• Tickets monitoring and Tracking, ensure successful transition• Ensure issues closure in agreed TAT• Handling complete operations support with no escalations.• Implementing new processes and manage all process stable Show less