Experience

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  Orange business services

  Jun 2008 - Nov 2008

  Service coordination agent

  Business Services - Other, Business Supplies and EquipmentCompany Size: More than 1000 employeesSchedule & mange the day to day workload & activities of the field engineers &Spare requests created by all cases owners.

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  Vodafone

  Nov 2008 - Oct 2011

  International accounts advisor

  -Act as a front line interface with customer of Vodafone companies worldwide.-Responding to customers over the phone & resolving their inquiries(Technical).-Supporting with monthly bills & explaining the usage.-Supporting with online accounts-Dealing with all kind of mobiles software-Specialized with iPhone & iPad (Software, hardware)

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  Al futtaim carillion llc

  Oct 2011 - Oct 2012

  It helpdesk administrator

  -Help-desk/First Line Support is a junior position with responsibilities, underSupervision, for resolving IT problems, including operating systems andProductivity software, office software, applications support and carrying out othertasks as defined and directed by the Team Leader.-All tasks are to be completed in a timely, efficient and proactive manner.-Dealing with help-desk calls in accordance with defined Service Level Agreementsvia the telephone, and also dealing with the mails received in the generic mailbox.-Day to day reporting will be via the Team Leader however the individual’s line-Manager is the Support Center Manager.-Handling mobile phones & monthly bills, arranging also the reports for the usage& preparing new lines for new users.-Canceling the lines after the users' termination. Show less

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  Global event partners ltd

  Dec 2014 - Jun 2017

  - Provide Practical and administrative support to the head of conference and events department in local or international events.- Liaising with internal and external vendors.- Preparation of event collaterals pertaining to each event ( Name Tags, Notes, Delegate bags, certificates)- Managing the registration hotline and inquiries.- Maintain of up to date information of all documents to ensure efficient completion of all tasks.- Responsible organizing the Uganda International Oil and Gas Summit (UIOGS) www.uiogs.com- Co-work with team East Africa in organizing East Africa Oil and Gas Summit (EAOGS) www.eaogs.com- Co-work with team Project East Africa (PEA) www.projecteastafrica.com- Responsible organizing the Kuwait International HSE Conference and Exhibition (KIHSE) www.kihse.com- Build and maintain strong, long-lasting customer relationships. Show less - Interpreting, editing and customizing the CRM to fit the needs of the company - Entering and Transferring data, making sure data is ‘clean’ and up to date. - Providing support and troubleshooting on the system, making changes as needed - Maintains database by entering new and updated customer and account information - Compile, sort and verify the accuracy of data before it is entered. - You might have a company facing role where it is your responsibility to help other employees find the information they need - Managing the day to day operations at the office - Organize and coordinate the writing and sending of information - File and retrieve corporate documents, records, and reports - Planning and scheduling appointments and meetings - Making travel for executives - Greet visitors and determine whether they should be given access to specific individuals - Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software Show less

  • Senior Event Operations Executive

    Jun 2015 - Jun 2017

  • Senior Administrative Executive

    Dec 2014 - Jun 2015
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  Complete energy solutions (ces)

  Jun 2017 - Oct 2020

  Executive assistant to ceo

  - Provides comprehensive support services to the CEO/President that ensures a professional, responsive and effective experience with the organization as a whole and Communicates directly, and on behalf of the President and CEO.- Manages incoming calls, emails and mail.- Handles all calls and visitors with grace, sophistication and professionalism.- Writes error-free, business letters and emails.- Provides complex travel arrangements. Becomes familiar with the specific, detailed needs of the CEO and travel partners; be available during travel times to quickly address any last-minute changes or cancellations. - Accurately tracks expenses for CEO by managing credit cards, receipts and expense claims.- Assisting the business by providing admin work to facilitate and serve all business departments.- Admin related daily tasks : Printing , Filing , Archive Critical Documents, Prepare and modify documents including reports, drafts, memos and emails .- Prioritizes conflicting needs for successful completion.- Involved in some HR work and hiring recommendations.- Involved in real estate work for head office relocation.- Responsible about the whole salt exporting project in the company starting from receiving the request till delivering the goods to the client in the distanced country Show less

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  Edc (education development center)

  Oct 2020 - May 2021

  Administrative assistant

  •Support project activities, HR and Office Manager to ensure office activities are carried out smoothly and in a timely manner;•Prepare documents, make photocopies, and catalog data;•Maintain project filing system, both electronic and hard copies;•Answer project telephone and greet guests;•Facilitate internal office communication;•Draft and send correspondence; this will sometimes require translating from English to Arabic, and Arabic to English; •Assist with scheduling and organizing project meetings with USAID and other key stakeholders;•Coordinate appointments and travel schedules for project staff;•Maintain office equipment and purchase supplies;•Establish and maintain contact with office property and rental management and report any concerns about security risks or space and equipment malfunctions, should these arise;•Provide inventory support;•Review material for accuracy and quality, propose format or presentation enhancements;•Plan, organize and independently carry out workload priorities;•Maintain the confidentiality of project matters at both technical and financial-administrative levels;•Ensure that all project staff have the necessary materials to carry out their work inside and outside the office;•Apply organizational terms, procedures, systems, and policies; and•Other duties, as assigned. Show less

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  Kuehne+nagel

  Jun 2021 - Dec 2022

  Executive assistant to the country manager

  * General Administration- Coordinates Managing director all reporting such as Monthly PL report from BU Heads to KN MEA, and others- KN Egypt legal entity formal documents renewals such as, commercial registration, tax cards, customs clearance license, FIATA, EIFFA, etc. as well as external associations membership, where applicable.- Meeting agendas, minutes, follow on action plans- Coordinates the hotel arrangement/tickets with respective internal approvals and visas for visitor/travelers - Supporting Business Units and Sales in customer's & supplier's registration tasks and acts as focal point towards various BU/FUs- Act as myKN Country Community editor to apply standard layout and update community as per managing director's instruction- Administer the yearly giveaways from Local supplier and KN Internal supplier such as KN Shop and distribute to designated colleagues per set process- Reporting Support to National Management team members- Acts as a focal point for all internal & external event coordination- Acting as back-up to administration manager during absence or leaves* Legal, Compliance & Trade ControlProvide various supportive tasks and coordinates with local legal retainer, MEA Legal counsel, MEA Compliance officer & Local trade control manager, under the managing director's, national finance manger & national HR manager direct supervision for following tasks:- Supports in required legal investigations for customers, where needed- Process customer's & Supplier's contract and update Contract Log & e-cis- Close follow up for litigation with local retainer- Updating Litigation report with local retainer on monthly basis- Process and update all IDD process required by MEA Compliance officer in alignment to customs brokerage manager & managing director- Legal & Compliance trainings- Update Liability & Cargo Claim log and follow up on actions with BU Heads- Supports local trade control manager for any required actions or trainings or else Show less

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  Rsa security

  Dec 2022 - May 2024

  Senior advisor, services project/program management

  • Managing cross functional teams to serve defined projects• Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors• Prepares presentation materials for leadership meetings• Provides administrative support to the General Manager• Act as the point of contact between the executives and internal/external clients• Prepares reports by collecting and analyzing information• Maintain diary, arrange meetings and appointments, and provide reminders - Make travel arrangements• Produce reports, presentations, and briefs• Plan events with attention to financial and time constraints• Negotiate with vendors to achieve the most favorable terms• Evaluate event's success and submit reports• Handling logistics & post- event reports• Create all the Purchase orders related to different tasks or projects• Organize & develop programs and activities in accordance with the mission and goals of the organization• Developing budget and operating plan for different programs• Develop evaluation methods to assess program strengths and identify areas for improvement• Handles details of a highly confidential and critical nature.• Increased company growth through collaboration with sales and marketing departments.• Aligned organizational objectives with company mission to increase business growth and integrate work strategies. Show less

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  Deloitte

  Jun 2024 - now

  Resource manager

  Deloitte Innovation Hub•Build and maintain relationships from Partner to Consultant, understanding their skills and specializations. Tailor your approach to work effectively with all levels and build trust.•Collaborate with senior business members to understand resource requirements.•Develop rapport with practitioners, understanding their career aspirations and strengths. Balance these with business needs to ensure effective resourcing.•Ensure stakeholders are informed and practitioners have visibility of available roles when deploying them on assignments.•Match practitioners to engaging roles, identifying their transferable skills and where they can add value.•Deliver creative resourcing solutions and manage issues like double bookings or staff shortages.•Provide flexibility in the staffing model to respond to new client requests, understanding commercial drivers and prioritizing accordingly.•Stay aware of potential future projects, including assignment extensions and new client work bids.•Work with industry and account teams to understand the client work pipeline and support sales activities.•Greet and induct new joiners, explaining the Resource Management function and supporting their networks from Day 1.•Collaborate with career development, training, wellbeing, and other support functions on performance and work-life balance issues.***Data Management & Forecasting:•Use RM system to prepare management reports on availability and forecast utilization.•Drive traffic to RM system, ensuring consistent messaging about compliance and data accuracy.•Monitor data accuracy in RM system, support the business in investigating errors, and advise on preventing future data issues.•Liaise with HR and HR Helpdesk teams to ensure accurate people data.•Demonstrate, troubleshoot, and guide users on using the system effectively, working with Global IT support teams to resolve technical issues. Show less