Shawn Murambiwa

Harare, Harare, Zimbabwe

+91 xxxx xxxxx

[email protected]

102 followers

Timeline
Jan 2018 - Dec 2018
IT Support Technician (Intern)
Ministry of Information Communication Technology and Courier Services
Current Company
Dec 2020 - now
Customer Experience Quality Analyst
OmniContact International
Harare, Zimbabwe
About me
Customer Experience Quality Analyst at Econet Wireless Zimbabwe (Omnicontact BPO) | Certified Customer Experience Practitioner| Information Technology
Education
- Zimbabwe open university
  2025 - 2027
  Bachelor's degree in information technology computer and information systems security/information assurance
- University of zimbabwe
  2014 - 2015
  Certificate in applied information technology (network engineering) computer systems networking and telecommunications
- University of zimbabwe
  2015 - 2017
  Diploma in applied information technology (network engineering) computer systems networking and telecommunications 2.1
  Activities and Societies: Volleyball
Experience
- Ministry of information communication technology and courier services
  Jan 2018 - Dec 2018
  It support technician (intern)
- Omnicontact international
  Dec 2020 - now
  - Customer Experience Quality Analyst
    Dec 2021 - now
  - Customer Service Representative
    Dec 2020 - Dec 2021
Licenses & Certifications
- International computer drivers license - level one (icdl,)
  Ministry of information technology communication and courier services zimbabwe
  Jul 2018
- Certified customer experience professional
  Chartered institute of customer management ( cicm)
  Sept 2022