Experience

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  Megastar technical & construction company

  Nov 2016 - Aug 2017

  Store/inventory officer

  - Manage workflow by prioritizing tasks, ensuring that deadlines are met, and work is completed. - Managed and supervised the materials and equipment's used during the projects as directed by management. - Generate memos, emails and reports when appropriate. Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines. - Maintain office supplies by checking inventory and order items.

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  Page financials

  Feb 2018 - Feb 2019

  Retail sales specialist

  - Maintain good relationships with the company’s customers through regular phone contact, e-mails or the personal contacts (cold calling).- Met and most often exceeded monthly sales goals by 20 - 30%.- Developed outreach initiative that increased sales by over 10%.- Verified customers bank statements for salary variations with 35% accuracy.

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  Enyo retail & supply

  Feb 2019 - Sept 2019

  Retail outlet manager

  • Supervised a team of 15+ staff for efficient daily operations.• Trained staff monthly, improving sales and customer retention by 25%.• Developed and executed budgets and operational plans, cutting expenses by 10% and increasing customers by 25%.• Managed staff schedules, task assignments, and enforced company policies.• Reduced new employee hiring time by 10% through effective recruitment processes.

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  Rainoil limited

  Oct 2019 - May 2023

  Retail outlet manager

  • Implemented targeted sales strategies, achieving a 25% sales increase in the first quarter.• Conducted monthly sales and customer retention training, enhancing staff performance by 25%.• Developed budgets and operational plans, reducing expenses by 20% and increasing the customer base by 35%.• Managed daily work schedules, task delegation, and enforced company policies.• Led recruitment and onboarding efforts, reducing hiring time by 15%.

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  Zara

  Jun 2023 - Dec 2023

  Retail sale assistant

  • Resolved complex customer complaints, restoring satisfaction and loyalty.• Processed stock deliveries, maintaining accurate inventory records.• Conducted routine visual merchandising tasks to keep displays appealing.• Promoted sales and special offers to enhance customer experience.

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  Indeed flex

  Dec 2023 - Oct 2024

  Replenishment associate
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  Lidl gb

  Oct 2024 - now

  Retail shift manager

  • Leading and supporting the store team to deliver excellent customer service.• Overseeing cash handling, till operations, and end-of-day procedures.• Managing store operations efficiently, from opening and closing procedures to ensuring health and safety standards.• Optimizing staff schedules and delegating tasks to ensure smooth store functioning.• Handling customer queries and resolving issues to maintain a positive shopping experience.• Monitoring stock levels, conducting inventory checks, and ensuring timely replenishment, especially in high-demand areas like fresh vegetables.• Ensuring that the store meets Lidl’s high standards for cleanliness, product availability, and visual merchandising, with particular attention to the fresh produce section. Show less