Experience

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  Archer daniels midland

  Jun 2010 - Sept 2011

  Accountant intern

  - Preparing paperwork for document scanning- Sorting tickets- Balancing financial folders- Mail RunnerRequirements;- Focused mindset- Analytic skills- Basic accounting skills- Mathematical ability

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  Jeda polymers llc

  Aug 2012 - Jul 2015

  Inventory specialist/warehouse worker/marketing photographer

  - Preparing and managing outbound shipments- Receiving and finalizing inbound shipment paperwork- Loading/Unloading trucks- Documenting inventory usage- Preparing material for production lines- Photographing product and machinery for marketing purposes- Completing and filing paperworkRequirements:- Attention to detail- Organization- Ability to lift more than 40 lbs- Forklift certification

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  Jeon hyun-seung photography

  Nov 2012 - now

  Owner/lead photographer

  - Meeting with clients- Scheduling photo sessions- Photographing sessions- Editing raw images- Satisfying clientele needsStyle:- Bold colors- Natural lightingSkills:- Technical photography ability- Image manipulation knowledge- People skills

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  Decatur coffee connection

  Dec 2015 - Nov 2020

  Assistant manager/marketing coordinator

  Increased social media engagement by 50% through targeted campaigns and content strategies. Grew the company's social media following by 30% within six months. Generated a 20% increase in website traffic through effective social media marketing efforts. Developed comprehensive product knowledge resources resulting in a 40% improvement in staff's ability to explain coffee beverages to customers. Trained employees on coffee brewing techniques, resulting in a 25% decrease in customer complaints related to beverage quality. Implemented a coffee tasting program that increased customer satisfaction by 15% and led to a 10% increase in upselling specialty beverages. Successfully trained and onboarded 20 new employees, ensuring they achieved full productivity within the first month of employment. Conducted regular performance evaluations, leading to a 15% improvement in overall employee performance and customer service skills. Coordinated and planned multiple successful events, including product launches and promotional campaigns, by working with local media and businesses resulting in a 30% increase in sales during those periods. Managed event product planning effectively, achieving cost savings of 15% without compromising the quality or impact of the events. Achieved a customer satisfaction rating of 95% based on customer feedback surveys. Resolved customer complaints with a 90% satisfaction rate, ensuring customer loyalty and repeat business. Show less

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  Fedex ground

  Oct 2020 - now

  Operations manager

  Managed employee files and kept them up to date, tracked employee metrics for compliance and for improvement, and kept up with employee engagement. Led a team of 30 employees, consistently achieving a 98% on-time sortation rate and reducing operational costs by 15% through process optimization.Developed and executed action plans to improve key metrics such as productivity and safety, resulting in a 25% increase in productivity and a 30% decrease in workplace accidents.Conducted regular performance evaluations, providing constructive feedback and coaching that led to a 15% improvement in employee performance and increased employee engagement.Led daily employee and planning meetings, effectively communicating operational updates and goals to a team of 50 employees, resulting in improved workforce understanding and alignment with organizational objectives.Played a key role in the development and implementation of safety strategies and programs, reducing workplace accidents by 20% and achieving compliance with all relevant safety regulations.Mentored and developed new Operations Managers, equipping them with critical skill sets and providing guidance that contributed to their professional growth and increased their effectiveness in their roles.Adapted quickly to changing business needs, demonstrating flexibility and a sense of urgency, while maintaining a positive and professional demeanor, resulting in smooth operations and minimal disruption during periods of change. Show less

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  University of illinois community credit union

  Oct 2023 - now

  Lead teller

  Greets and directs members to the correct department for their needs, schedules appointments and tracks needs of walk in members that are unable to be assisted. Assisted members of the credit union with daily financial transactions with accuracy and precision.Coached 18% of members on banking conveniences and wealth management.Provided excellent customer service and built member experience for the Credit Union.Led a team of 9 tellers and held individual meetings for refreshers on procedures and ensuring each teller met their monthly goals. Show less