Experience

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  Target

  May 2004 - Nov 2012

  Senior team lead

  Performed store opening duties,including checking all equipment for proper functioning.Performed manager on duty handling overall operation of store and guest services Assisted customers over the phone regarding store operations, product, promotions andorders.; Maintained up-to-date knowledge of store policies regarding payments, returns andexchanges. Organized weekly sales reports for the sales department to track product success. Excelled in exceeding daily credit card application goals. Cross-trained and provided back-up for other customer service representatives whenneeded. Guaranteed positive customer experiences and resolved all customer complaints. Show less

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  La fitness

  Feb 2013 - Mar 2015

  Operations manager

  Ensure that members receive exceptional service from a happy, friendly staff in a clean and well-maintained facility. Hire, train, and supervise all fitness, babysitting and janitorial staff, resolve all membership issues, update past due accounts, manage payroll and supplies budget, and uphold company standards. Oversee the overall operations of the club, including working with vendors and ensuring facility, equipment and membership issues are resolved.Develop partnerships with the sales and personal training staff to ensure potential members are given all necessary information needed. Train new Operations Managers for the local area along with assisting in the staffing and training of their staff. Show less

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  Vitamin world

  Aug 2015 - Nov 2015

  Store manager

   Interview, hire, train and supervise store staff Managed payroll, scheduling and staffing based on sales needs  Assisted customers with each purchase while offering additional products Set planograms, updated signing and prepared for upcoming sales Review daily paperwork and verify bank deposits  Managed inventory and reduced shortage  Increased sales 15% over forecast in first two months Expressed appreciation and invited customers to return to the store.

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  Skechers

  Nov 2015 - Apr 2019

  Store manager

  *Interview, hire and train staff*Oversee daily operations and customer service standards*Manage payroll budget*Scheduling *Complete store transfers, shipment and online orders*Drive sales with additional product sales*Manage two locations with successful delegation

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  American eagle outfitters inc.

  Apr 2019 - Oct 2022

  • Selling Manager

    May 2021 - Oct 2022

  • Store Team Lead

    Apr 2019 - May 2021
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  Dillard's inc.

  Oct 2022 - now

  • Area Sales Manager

    Apr 2024 - now

  • Cosmetics Area Sales Manager

    Oct 2023 - Apr 2024

  • Women’s Area Sales Manager

    Oct 2022 - Oct 2023