Experience

• 

  Gran nikolaev

  May 2013 - Apr 2015

  - Managing sales projects for the online store - Onboarding and training of new operators followed by implementation and feedback - Organizing and scheduling operator shifts based on phone line activity - Utilizing advanced formulas and graphs in Microsoft Excel - Helping clients solve problems and offering advice on project matters.- Assisting customers with their inquiries and needs.- Making lots of outgoing calls to connect with people.- Juggling multiple projects at once, working with different teams simultaneously.

  • Senior Marketing Manager

    Nov 2014 - Apr 2015

  • Customer information hotline operator

    May 2013 - Nov 2014
• 

  Nexteum

  Apr 2015 - Jun 2021

  Billing specialist

  - Assisting customers with finance-related inquiries- Handling communications with manufacturers regarding returns or potential cancellations- Managing refunds across various payment systems such as PayPal, Cybersource, Affirm, and Braintree- Operating on the Amazon e-commerce platform- Providing training and ongoing support for newcomers

• 

  Dataox

  Jun 2021 - now

  - Managed the development and implementation of over 15 projects, overseeing the full project lifecycle from initial research to successful deployment of R&D initiatives.- Collaborated closely with clients to gather requirements and created comprehensive Statements of Work (SOW) documents, aligning expectations and facilitating clear communication with the technical team.- Conducted in-depth research to identify innovative and non-standard solutions for complex project requirements, delivering effective and creative results.- Held regular one-on-one meetings with team members to provide feedback, address concerns, and foster a collaborative work environment focused on continuous improvement.- Responsible for staffing and effectively guiding team members, ensuring seamless integration of new teams into ongoing projects.- Mentored new project managers, providing one-on-one coaching to transition them from assistant roles to proficient project leaders Show less - Led a cross-functional team of over 15 IT specialists, including Python/Java developers, QA engineers, DevOps, and Data Operators, delivering complex, large-scale data solutions and custom web/desktop applications tailored to business needs.- Spearheaded full-cycle project delivery for high-impact systems such as trading platforms, ticketing & purchasing bots, large-scale scraping solutions, SAAS platforms and RCM systems, ensuring timely and high-quality results.- Managed the development and implementation of over 10 projects, including advanced automation solutions and gambling platforms, incorporating cutting-edge GPT technology to meet client business objectives.- Maintained clear communication with stakeholders, provided progress updates, and effectively managed risks, ensuring projects were delivered on time and within budget.- Expertise in Scrum and Kanban methodologies for project planning, execution, and delivery. Efficiently managed costs, conducted detailed forecasting, and handled invoicing procedures, contributing to sustainable business growth. Show less

  • Senior Project Manager

    Jun 2024 - now

  • Middle Project Manager

    Jan 2022 - Jun 2024

  • Junior Project Manager

    Jun 2021 - Dec 2021