Experience

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  Amazon

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  - Audit contact center employees' cases to assure correct calls handling andresolution according to the company policies related to Human Resourcesconcerns (Payroll, Benefits, Employee Life Cycle, Compensation etc.).- Help contact center employees to improve their performance and resolutiondelivered through planned coaching sessions.- Identify and report trends related to employees gaps in knowledge, research,contact handling.- Maintain clear and clean data of each employee evaluated; their metrics,strengths and improvement opportunities. Mostrar menos - Assist company's employees from the United States through phone callsregarding Human Resources issues by performing research of a wide varietyof subjects related to payroll, benefits, and company policies; to finallyprovide resolution and/or the right path to follow.- File and track every contact information with details about their concernsand actions taken to deliver an excellent service and efficient work.- Support team coworkers to improve their performance by reviewing cases,create presentation and providing feedback for them to improve theirperformance and consequently the team performance.- As a specialist, assist employees with complex and ambiguous cases byproviding excellent customer service, extensive research, work closely withsubjects matter expertise to finally deliver resolution to the employees. Mostrar menos

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  Selina

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  Cowork supervisor