Experience

• 

  Purchase valley e-commerce website

  Dec 2017 - Nov 2019

  Partner
• 

  Royal palm golf & country club

  Dec 2019 - Feb 2020

  It intern
• 

  Ibex. pakistan

  Feb 2020 - now

  - Collaborated closely with the enterprise-wide IT team to ensure internal requirements were met, leading to consistent project execution.- Guided the business in navigating and meeting all relevant IT-related regulations and compliance standards.- Introduced and implemented management processes and metrics for incident, problem, and change management, resulting in increased operational efficiency and accurate reporting.- Played a key role in efficiently addressing and resolving escalated issues from users and agents, ensuring prompt solutions.- Oversaw a portfolio of IT services vendors, including Service Desk, Field Services, Network, Hardware, and Software providers to ensure optimal service delivery.- Owned and optimized the Incident, Request, Change, and Escalation processes.- Guaranteed high performance levels, accurate reporting, and continuous service improvement initiatives. Show less - Provided prompt and effective support for IT incidents and service requests, consistently resolving them within established service level agreements (SLAs).- Consistently resolved IT incidents and service requests within established service level agreements (SLAs)- Contributed to the development and management of service level agreements (SLAs) and key performance indicators (KPIs) for efficient delivery.- Monitored IT systems to identify and resolve potential issues before they could impact operations.- Managed strong working relationships with other IT teams for seamless collaboration on time sensitive deliverables. - Developed and maintained a comprehensive knowledge base of solutions for faster incident resolution initially for myself, but it was eventually adopted across the organization. Show less - Designed and developed complex systems and their components by collaborating cross-functional teams. - Ensured all systems were designed and developed to meet campaign and regulatory requirements.- Resolved all relevant issues related to system performance, reliability, and securityImplemented and maintained system configurations and deployments (OS: Windows, Linux, Mac).- Experimented with new technologies and tools to improve system performance and functionality.- Conducted system vulnerability assessments to ensure they met security and compliance standards. - Developed and maintained project schedules and timelines. Show less

  • DevOps and Compliance Manager

    Jul 2022 - now

  • Assistant Manager

    Aug 2021 - Aug 2022

  • System Engineer

    Feb 2020 - Oct 2021
• 

  Virtual world

  Aug 2023 - now

  Information technology security manager

  - Collaborated closely with the enterprise-wide IT team to ensure internal requirements were met, leading to consistent project execution.- Guided the business in navigating and meeting all relevant IT-related regulations and compliance standards.- Introduced and implemented management processes and metrics for incident, problem, and change management, resulting in increased operational efficiency and accurate reporting.- Played a key role in efficiently addressing and resolving escalated issues from users and agents, ensuring prompt solutions.- Oversaw a portfolio of IT services vendors, including Service Desk, Field Services, Network, Hardware, and Software providers to ensure optimal service delivery.- Owned and optimized the Incident, Request, Change, and Escalation processes.- Guaranteed high performance levels, accurate reporting, and continuous service improvement initiatives. Show less