Experience

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  University of delaware

  Oct 2013 - May 2017

  Developed skills necessary to effectively engage with a wide variety of people and personally types.Enforce the Residence Hall Regulations and the Code of Conduct.Develop complex wide promotional campaign highlighting the various services provided by Residence Life & Housing professional live-in staff.Facilitated training related to key/card management, mail/package systems, and environmentally sustainable staff practices and develop on-going training sessions.Utilize budgeting and organizational skills while working with others to host social and educational events. Show less

  • Resident Assistant

    Aug 2014 - May 2017

  • Blue Hen Ambassador

    Oct 2013 - Jan 2016
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  Chubb

  Jun 2016 - Jan 2017

  Cash team and combined support intern

  • Quality Control / Audit of Large Loss Claim disbursements• Enter Large Loss EDROs into database• Assist with UAT and rollout of new Large Loss database• Daily download and distribution of Quantum bank reports• Assist with daily reconciliation of bank files• Special projects related to SBS Unapplied Cash and Commission Project

• 

  Rsi

  Jul 2017 - Aug 2021

  Subject matter expert of the external taxpayer portal application overseeing multiple clients. Reviews client requirements and creates functional and technical design documents. Oversee teams of developers working on new configuration and triages bugs for the taxpayer portal. Main contact for production support and troubleshooting product issues of the taxpayer portal. Worked on first implementation of taxpayer portal hosted on Azure Government Cloud. Worked with C-suite on implementation methodology of taxpayer portal by finding process improvements and how to streamline the implementation. Show less Oversaw onboarding of new employees and their training. Led development and configuration of new compliance program into existing product with SQL and FICO Blaze. Expanded knowledge into the taxpayer portal where external taxpayer’s access a website to file and pay their taxes to state/local entities. Began support for this product. Led design sessions for the taxpayer portal on new client. Worked on change management, testing, training, and production support of thisproduct through the entirety of release one of a three phased implementation. Show less

  • Senior Consultant

    Dec 2020 - Aug 2021

  • Consultant

    Dec 2018 - Dec 2020

  • Associate Consultant

    Jul 2017 - Dec 2018
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  Captech

  Aug 2021 - now

  Currently assisting a transportation agency during a cloud based ERP modernization implementation through business process analysis, project management, and SDLC coaching.

  • Manager

    Feb 2023 - now

  • Senior Consultant

    Aug 2021 - Feb 2023