Experience

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  Microenterprise

  Apr 2016 - Aug 2016

  Independet car seller

  • Manage leads and contact them • Do the respective follow-up to potential clients• Support sales and accounting processes.

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  Accenture

  Jan 2017 - Dec 2017

  Consulting intern

  •KPI and Dashboard Creation: Developed KPIs and created dashboards in tools like Power BI to track and visualize key business metrics, enabling data-driven decisions and strategic alignment.•Change Management Communication Plans: Designed and implemented communication plans to support change management, ensuring clear, consistent messaging that facilitated smooth transitions and stakeholder engagement.

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  Accenture

  May 2018 - May 2021

  Management consulting analyst

  •Led the Value Creation Office (VRO) at a Mexican Microfinance Company, structuring the office from strategic planning to operational execution, and subsequently transferring the innovation capabilities to the bank.•Defined the operating model for project deployment and implementation at a Telecommunications Service Company. Optimized the antenna installation process to transition from 3G to 4G by developing an optimization model and controlling implementation through a Power BI dashboard. Successfully defined a crew routing system that significantly improved material usage and control.•Led a software development and testing project for a Telecommunications Company. Implemented a customer service software by mapping process flows and defining automations with the technical team. Delivered a unified tool that integrated platforms and maintained cohesive customer service operations.•Created business cases to calculate efficiencies for a Latin American Bank, resulting in the identification of key initiatives such as "paperless operations," improved warehouse utilization, and optimized cleaning services. Identified initiatives with potential savings of over $1 million. Show less

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  Colegio de estudios superiores de administración

  Jul 2020 - Dec 2023

  Mentor - creatividad e innovación

  •Led teams of students through the development and execution of business plans, guiding them from ideation and validation to the construction of viable business models.•Planned and controlled projects to ensure structured progression from concept generation to market viability.•Managed and refined business ideas, transforming innovative concepts into actionable and market-aligned business proposals.Result: Successfully guided the creation of 4 innovative business models, with 2 projects earning recognition for their viability and creativity. Show less

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  Jobandtalent

  Jun 2021 - Jun 2022

  Strategy-ops associate

  •Led a core business team (Contracts), driving key initiatives and ensuring alignment with overall business goals.•Defined, created, maintained, and tracked KPIs to measure team performance and operational efficiency.•Implemented initiatives such as process automation, supplier management, and stakeholder coordination to optimize operations.•Managed internal and external stakeholders, ensuring effective communication and alignment across various functions.Results: •Reduced team churn from one person per month to one person every six months, significantly improving team retention.•Increased hiring quality while maintaining standards above 95%, ensuring a high level of talent acquisition.•Achieved a hiring completion rate above 85%, consistently meeting recruitment targets. Show less

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  Habi

  Jul 2022 - Dec 2022

  Techops manager

  •Lead and structure a multifunctional team (tech, data, and product) to develop MVPs using no-code and low-code tools, driving internal innovation. Implementing and prioritizing high-value initiatives using a value-effort matrix, ensuring efficiency and maximum operational impact.•Standardize and integrate scalable solutions in collaboration with the product team, aligning best practices across the organization.•Manage stakeholders and incubate talent, fostering communication, alignment, and the development of future leaders within the team.Results: •Reduced MVP development time by 20%, enabling faster implementation of innovative solutions within the company.•Implement the use of no-code tools such as Zapier, Pipefy, Webflow, and UIPath.•Build a career plan for the team and support the implementation of the ERP and Zendesk. Show less

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  Oval consultoría

  Mar 2023 - Jun 2024

  Consultor sr

  •Managed Marketing Software Implementation: As Project Manager, I led the implementation of a Customer Data Platform (CDP) for a marketing team, ensuring seamless integration between the client’s needs and the development team, resulting in effective audience creation and personalized messaging.•Developed Dashboards for Puerto Rico's Government: I designed financial and operational dashboards using Power BI that enhanced resource management transparency and facilitated the organization of materials for the school year in Puerto Rico.•Optimized Working Capital for a Global Manufacturer: Assited the identification of over $40 million in efficiencies for a global manufacturing company by analyzing financial data and improving accounts payable, receivable, and inventory management.•Reorganized Organizational Processes for a Government Institution: I restructured key processes in human resources and IT, prioritizing decentralization to boost operational efficiency within the institution. Show less