Shahbaz Malik

Experience

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  TGI Fridays

  Mar 2015 - Aug 2015

  Host
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  Staples

  Oct 2015 - Nov 2017

  Tech Associate
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  T-Mobile

  Nov 2017 - Nov 2019

  Assistant Manager
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  Russell Cellular Verizon Wireless

  Nov 2019 - Dec 2020

  Wireless Specialist
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  Cogent Communications

  Dec 2020 - Dec 2021

  Junior Consultant

  Hunting to identify new business opportunities within a Regional Sales Territory and target market segment of SMB and Mid-Market corporate customers.Through direct calling, email and other contact efforts, identify, qualify, and generate these new business opportunities by working directly with key decision makersEngaged closely with partners to develop and expand reporting capabilities.Worked with client requirements to specify business plans and goalsComminuted with the Demo team by opening tickets in ServiceNowHelp Cogent customers and prospects by positioning our services for new businessAchieve monthly revenue goals by selling into the nation's largest commercial and retail buildings; office parks and professional campusesB2B Sales; closing an average of 7 sales a quarter (30k revenue per sale)Creating Workflow diagrams with-in visio to present to the customer on how the sale process is setup, to fulfill their needsGathering the needed requirements from the client (in-person, Skye, Webex, Email. via Phone) Show less

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  DLT Solutions

  Feb 2022 - Feb 2024

  Account Manager

  AWSCybersecurity- Crowdstrike ● Collaborate with the Customer Success team to ensure seamless onboarding and successful adoption of the company's products and services for assigned clients.● Built and maintained strong relationships with customers, serving as their primary point of contact and trusted advisor.● Conducted regular check-ins with clients to understand their needs, address any concerns, and provide proactive support and guidance.● Monitored key customer metrics and analyzed data to identify trends and opportunities for improvement.● Assisted in the development and implementation of customer success strategies to enhance overall satisfaction and retention.● Coordinated cross-functional efforts with sales, marketing, and product teams to align customer goals with company objectives.● Prepared and delivered regular reports on customer success metrics and outcomes to internal stakeholders.● Conducting the onboarding process (process call, training, launch) for any assigned new customers● Building and maintaining rapport with your clients to ensure a high user adoption rate and act as the main point of contact for each of your assigned clients● Proactively reaching out to your accounts to assess health of the account and to identify future needs and growth opportunities● Analyzing account specific data to evaluate the health of a client and take proactive steps to increase their engagement and retention● Strategically self-sourcing leads via top verticals and social media. Execute sales activities in alignment to SDR 1 KPIs and metrics.● Gathering user requirements and processes from stakeholders● Assisting in developing functional requirements documentation● Developing periodic project progress reports● Monitoring deliverables and ensuring timely completion of projects● Creating workflows within Visio on current and future business processes Show less

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  Blu Omega

  Jan 2024 - now

  Cloud Outreach Specialist

  • Supporting the NIH STRIDES Initiative• Working directly with Booz Allen Hamilton • Foster connections, promote understanding, and develop relationships with departments across the National Institutes of Health, facilitating their transition to new technological platforms with a focus on generative AI capabilities.• Document, inform, educate, and enlighten the scientific community about the transformative potential of cloud technologies integrated with AI capabilities. • Collaborate with cross-functional teams and ensure successful integration and compatibility of scientific workflows on the cloud. Show less