Justin Ortiz

Experience

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  Barneys New York

  Jul 2013 - Aug 2013

  Intern

  Learned the ins and outs of the business. Worked alongside seasoned professionals and higher-ups. Assisted customers with their purchases and clothing inquires. Assisted in cleaning up and organization of the main floor and its high-end garments. Ran errands and maintained a clean stock room.

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  Mr Dre Kitchen Bar

  Jun 2014 - Jun 2015

  Waiter/Server

  I provided superior guest service, friendliness, and restaurant cleanliness using the restaurant proven systems and routines.Promptly greeted guests and took orders as well as bused tables and stocked service areas with supplies.

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  Baruch College Bookstore

  Jan 2017 - Jun 2017

  Café Bookseller

  Accelerated customer acquisition by managing inventory, merchandise, displaying cases, and updating signage. Provided quality guest services in fast-paced environment, delivered assistance in preparing food and beverages, served meals and drinks and ensured compliance with Standard Operating Procedures. Suggested service alternatives, assessed operational needs, and escorted guests to tables. Organized dining area, while sanitizing work area as well equipment. - Maintained clean working conditions that enhanced visual presentation of café. - Delivered effective role in educating customer about different services. Show less

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  Pressed Juicery

  Jun 2017 - Apr 2020

  Retail Sales Associate

  Provided proactive services in driving sales by customer engagement, suggestive selling, sharing product knowledge and lifestyle tips. Delivered outstanding customer services, improved engagement with merchandise, updated product knowledge and provided product details while responding to customer queries to enhance customer satisfaction. Maintained attractive visual presentation by organizing stock and ensuring clean surroundings. Greeted customers on arrival, facilitated with refunds, returns, responding to complaints. Implemented best practices to achieve desired goals. - Ensured cross-selling products to enhance purchase amounts. - Regulated highly productive environment with a focus on increasing revenue. Show less

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  OddFellows Ice Cream Co.

  Mar 2021 - Dec 2021

  Scooper

  Provided proactive services in greeting, guiding and assisting guests to enhance guest satisfaction. Responded to guest queries and resolved potential problems. Ensured clean working conditions and implementation of standard regulations and policies. Fostered teamwork to enhance operational efficiency. Improved guest performance by providing quality services and memorized and coherently explained all flavors, allergens, and dietary restrictions regarding the product. - Motivated team members to maximize workflow. Show less

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  LEROY & MORTON LLC

  Dec 2021 - Dec 2021

  Production Assistant