Steven Hanson

Experience

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  Wickes

  Oct 2003 - Jul 2014

  • Responsible for delivery of £XXm project for new web and mobile platform, engaged in every aspect of web technology including integration with partners.• Delivery of a programme across business units to enhance Wickes multi-channel proposition. Developed promise and order management fulfilment system, stock checker for mobile, web, store, Call and collect trial, delivery pricing model. • Member of E-commerce management team trading £60m turnover site. • Current projects include complete platform replacement with Hybris, new mobile and web site, click and collect, Day of choice delivery slots. • Delivery of end solution, training, rollout to 220 Wickes stores. • Business analysis, requirements gathering and prioritisation, system specification and translation into IT solutions.Key Skills • Programme management, implementation planning, execution of projects and solutions.• Deep understanding of retail, including back end order management and fulfilment systems, web and mobile deployments and how to take advantage of these across channels to get ROI.• Implemented Hybris across Wickes business using Agile development methodology with large programme team. • In depth analysis and engagement throughout business from IT specification to operational implementation.• Management of UK and international teams,• Independent thinker, resourceful and resilient in the completing successful projects. • Developing collaboration, understanding and working practices between business and IT.• Leadership and motivation of large and disparate teams to deliver high quality service, projects and support.• Delivering specific Call centre and support centre Training packages encompassing all aspects of training from one to one sessions Group sessions web based training and structured user manuals Show less

  • Multichannel Project Manager

    Mar 2013 - Jul 2014

  • Merchandise Manager

    Oct 2003 - Jul 2014

  • Hub Manager

    Oct 2003 - Jul 2014

  • Customer Service Manager

    Oct 2003 - Jul 2014
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  Travis Perkins plc

  Aug 2014 - Aug 2018

  Multichannel Business Analyst
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  Handy Hanson’s loft ladder installations

  Aug 2018 - now

  Owner

  We supply and fit all of your loft access needs