Kyra Mohren

Experience

• 

  AT&T Mobile Tel

  Mar 1996 - Jun 1998

  Tecnical Operations Coordinator

  • Assisted in the coordination and management of at staff of 30 wireless telecommunication technicians, radio frequency engineers and site development personnel. • Responsibilities include facilitation of system repair and maintenance, procurement of required tools and materials, the coordination of record keeping and project tracking. • Facilitation of lease agreements, zoning applications, public hearing announcements and FAA approvals. • Assist in the authorization of capital expenditures for the acquisition of additional wireless facilities. • Support to the technical engineering group in evaluations systems needs and upgrades. Show less

• 

  Winstar Communications

  Jun 1998 - May 2001

  Field Services Engineer

  Manage Field Operations to ensure timely installation of all Winstar service offerings. This includes pre-sales, provisioning, technical support for all voice and data implementations, managing a staff of Implementation Coordinators within the sales territories.• Maintain record of order completion to ensure accurate billing and compensation.• Ensure orders submitted are complete and accurate.• Track orders through customer installation to ensure smooth installation.• Provide post-sales customer advocate role to service account in order to maintain high level of customer satisfaction.• Coordinate with all internal departments necessary to provision Winstar orders efficiently.• Work with Technical Consultant to ensure proper coordination of access provider and customer.• Keep Account Executive and Technical Consultant abreast of installation issues.• Maintain record of order completion to ensure accurate billing compensation.• Track order through accurate billing adhering to all revenue assurance procedures. Show less

• 

  Verizon

  Sept 2001 - now

  • Team Lead and Program Manager for the implementation and on-going expansion of Verizon's public cloud environments in AWS. • A key contributor to the implementation of multiple scrum processes and the required tools necessary to direct work to teams across multiple organizations.• Coordinated and implemented various high-profile, strategic Cloud projects• Leveraging the “automate” capabilities of CloudForms to automate the provisioning, modifications, management (stop/start), and retirement of Linux and Windows virtual machines. Coordinated API interfaces to leverage Enterprise Service providers for automated provisioning of Compute, Network, Storage, Security, and Governance services.• Development and support of all Private Cloud automation capabilities.• Implemented a fully functional IT internal private cloud with self-service portal, IaaS and PaaS offerings.• Provide Tier 1 Support for all 15 Private Cloud environments, supporting well over a 100 applications• Training/mentoring responsibilities for project management, HP Agile, JIRA, and Scrum Show less • Developed and coordinated hi-level project plans; implemented schedules for HW Service Transition. Updated project documents; provided status updates to management on weekly basis.• Managed multiple projects and tasks using Balance Functional Matrix management approach, project tracking Tools, Task Plans based on ISO9000 guidelines and ITIL best practices..• Migrated 110 projects to new datacenter locations using Fast Track and bottom-up approach; ITIL best practices were used on all applications saving $583 million in costs in 3 years.• Communicated project status with all organization levels i.e. network, operation, development, and associated vendors. • Worked with Change Management team to ensure overall change processes were followed; updated project documents ensuring mission-critical systems’ operational and architectural integrity maintained.• Coordinated work and managed several teams to meet the overall project delivery schedule for HW and SW i.e. DB import/export of data, load balancing, security, configuration, Release & Deployment to production environment. Show less

  • Senior IT Cloud Program Manager

    Oct 2014 - now

  • Senior Project Manager

    Oct 2008 - Oct 2014

  • Project Manager

    Sept 2001 - Oct 2008