Amber L.

Experience

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  Kutztown University

  Aug 2013 - May 2015

  Community Assistant

  Created and facilitated programs to establish a welcome and open environment and to foster lasting connections among residents. Participated in an on call rotation from 7pm- 7am throughout the semester to respond to student conflict, mental health concerns or other situations and concerns that may have arose. Efficiently and thoroughly writing reports regarding any abnormal situation or disturbance to the residence hall, Mediated conflicts between students, reporting issues and concerns, and followed University procedure and protocol. Connected students with resources on campus and providing guidance during their residency at Kutztown University. Show less

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  Berks County Children and Youth

  Aug 2015 - May 2016

  Intern

  Effectively utilized interpersonal and academic skills while working with clientele. Consulted supervisor about current open cases and assessed the safety of agency involved youth. Recorded accurate and detailed notes after performing interviews in timely manner. Abided by agency procedures and protocols for the intake department. Aided caseworkers with interviewing and report writing on their current case load.

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  Kutztown University of Pennsylvania

  Aug 2015 - May 2016

  Student Staff Coordinator

  Coordinated with Resident Director in supervising student staff members, aiding in staff meetings and providing constructive criticism to promote premier customer service. Provided oversight of all procedures and tasks to ensure the enforcement of appropriate protocol as designated by Kutztown University's policies and procedures. Formulated schedules for the desk receptionists and community assistants, finding coverage when necessary and being available when needed for emergencies and questions. Assumed both duties as a community assistant (on call six nights per semester) and desk receptionist (working eight hours weekly). Participated in training student staff members on proper department procedures and in learning their positions. Show less

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  Northampton Children, Youth and families

  May 2016 - Jul 2017

  Caseworker II

  Collaborate with court counsel and present cases in the judicial system under oath. Provide accurate and detailed court summaries regarding court involved cases. Coordinate and organize community services while cooperating with both professionals and clientele to effectively diminish safety threats and enhance stability and self efficiency for the clients. Determine children's safety and problem-solve for solutions when necessary. Integrate resources essential to gaining permanency for agency involved youth. Communicate with providers to monitor progress and assess needs of clientele . Abide by all state and federal policies and procedures . Show less

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  Marywood University

  Jul 2017 - Jun 2018

  Resident Director

  Oversee the functioning of the hall assigned and all openings and closings of the building . Create and organize staff development programs and on-going trainings. Plan, Implement and participate in Resident Assistant selection, training, supervision and evaluation. Maintain a thorough inventory of all equipment, furniture and facilities within the hall. Advise staff in programming, academic support, conduct and student development.

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  Kutztown University of Pennsylvania

  Jul 2018 - May 2021

  Resident Director

  Advise and guide Honor’s Hall Council and oversee events. Respond to and participate in on-call situations as needed and part of rotation basis. Provide superior customer service to parents and residents living in Golden Bear Village South and Honors. Mediate apartment conflicts and administer apartment contracts to resolve any living concerns. Complete room change paperwork and administer moves for residents when needed. Facilitate preliminary briefing hearings with students who are involved in the student conduct process. Organize and create unique and engaging programs for the campus wide community Show less

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  U.S. Department of Veterans Affairs

  Jul 2021 - Nov 2021

  Military2VA Case Manager

  Case Managed over 19 caregivers on a monthly, bimonthly, quarterly, and semiannual basis. Completed and responded to all consults within seven days to assess case management needs. Case Managed over 15 Veterans on a monthly, quarterly, and semiannually basis. Administered assessments for all newly enrolled post-9/11 Veterans to see if appropriate for case management. Participated in all Yellow Ribbon and Post-Deployment Health Reassessment (PDHRA) events for service. Facilitated and co-facilitated support groups for Caregivers and families of Veterans with PTSD. Assessed risk of suicide and administered appropriate assessments/create in conjunction of client a safety plan. Connected clients to necessary resources in the community as well as within the VA to meet their needs. Show less

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  Kutztown University of Pennsylvania

  Dec 2021 - now

  Review, process, and determine student accommodations based on disability documentation. Advise Phi Alpha honors fraternity for students with a disability who meet certain GPA requirements. Lead an on-campus digital accessibility working group consisting of faculty, staff, and students. Assist in the facilitation of on-campus events that promote disability awareness such as Neurodiversity Pride Day. Manage the testing center for testing accommodations and supervise three graduate students who staff it. Create and facilitate staff and faculty training on how to make content accessible. Advocate for students and faculty to ensure accommodations are reasonable for both parties. Consistently research and stay up to date on assistive technology and laws regarding accessibility standards. Communicate with publishers to locate and provide accessible versions of student texts. Oversee peer note taking accommodation, student note takers, and electronic note taking accommodation. Implement new processes and procedures to adapt to changes in technology and available resources. Host trainings for faculty, students and staff on creating accessible content and how to promote equal access. Show less Case managed students on an ongoing basis for weekly, biweekly and monthly contacts. Built rapport and brokered services to students that were reported to Student Assistance through referrals. Connected students to off and on campus resources to alleviate concerns hindering success at school. Understood and explained various academic and university processes and procedures. Offered options for students based on their academics and unique client situation. Oversaw and advocated for students through the Undergraduate Exceptions Committee (UEC). Created presentations, brochures and resources to better assist students with understanding services available. Presented in the classroom on topics surrounding mental health, Dean of Students and Student Assistance offices. Provided warm hand offs and substance use resources to students through the SBIRT grant. Collaborated with other offices and personnel at Kutztown to enhance student well-being and success. Show less

  • Assistant Director for Disability Services with Computer and Assistive Technologies

    Dec 2022 - now

  • Student Assistance Coordinator

    Dec 2021 - Nov 2022