Vasile Mihaela

Experience

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  Sprint Car Distribution

  Sept 2009 - Mar 2012

  Executive Assistant/Recruiter

   Review and understand job requirements. Screen candidates resumes and job applications. Conduct interviews using various reliable recruiting and selection tools/methods to filter candidateswithin schedule. Foster long-term relationships with candidates. Informing candidates about the results of their interviews. Act as a point of contact and build influential candidate relationships during the selection process. Perform face to face interviews. Assist the General Manager at operational level in planning and execution of all work-related duties. Assist other departments with different tasks, whenever was need it. Performed Front Desk duties. Proactively building, developing and maintaining relationship with all staff members. Dealt with phone, e-mail, letter, fax, and face-to-face meetings. Make bookings for hotels and flights with Expedia, Booking.com, etc.  Write contracts for different clients and service providers. Maintain correspondence with the bank, daily checking the money balance, payments and checks. Involved in the website administration and company image online. Show less

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  Qatar Airways

  Apr 2012 - Apr 2018

  Cabin Crew

   Attend operational meetings, Safety – Security meetings to stay informed about the latest changes, decisions and prepare each flight. Assist during boarding, demonstrating safety equipment and procedures. Ensure customer satisfaction from arrival on board till disembarking.  Comply with company policies. Calmly resolving passenger situations during flight, including disorderly customers and medical situations. Work both independently and as part of a team to accomplish work tasks. Provide leadership in emergency and non-emergency situations. Dealt with customers complaints and feedback to reach an agreeable and satisfactory solution. Work closely with different departments to ensure safety and comfort for all on board.  Juggle multiple tasks while providing great service. Maintain tact, diplomacy and friendliness in a fast paced environment. Show less

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  Allianz-Tiriac Asigurari

  Feb 2021 - Feb 2021

  Insurance Agent
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  Accenture

  Mar 2021 - Aug 2024

   Conducting Huddles: Daily meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance: Provide guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement: Meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client. Training and Quality Coordination: Collaborate with the team to identify Training Needs and Assessments and develop training plans for the new joiners. Perform Quality Analysis and ensuring corrective actions are taken. SOPs and Documentation: Create/ Manage Standard Operating Procedures (SOPs) and process documentation for client deliverables. Partake in the knowledge dissemination process. Reporting: Provide insights and data for Daily Business Review. Security and Data Protection: Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Working within multiple teams to execute project deliverables Continuous improvement strategies and ideas, including new process incubation and induction Allocation and distribution of tasks across languages and processes Show less  Perform research to identify required information in order to solve errors and issues. Act as first level of support for HR related situations (HR Administration support; Contact Center; Payroll). Create addendum for existing employees for various job data changes (transfers, promotions, contract extensions, etc.). Create letters for specific types of situations (Maternity, Paternity, Study leave, etc.). Work with client engagement teams and client counterparts to assist with day-to-day contract management support and to understand delivery requirements. Drive process efficiency to current tasks and seek innovative ways to improve performance of the team. Escalate matters to T Leads in a timely and controlled fashion (in accordance with guidelines) and help ensure affected parties are notified in an appropriate manner. Familiarity with Software Delivery Lifecycle project delivery methodologies: Waterfall, Agile and DevOp, SCRUM, XP. Business Analyst initiated. Show less

  • HR Service Delivery Analyst

    Jun 2022 - Aug 2024

  • Human Resources Analyst

    Mar 2021 - May 2022
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  Solenis

  Jul 2024 - now

  HR Benefits Analyst